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Customer Success Partner
1 week ago
The Client Relations Advisor plays a pivotal role in ensuring a positive experience for clients, while providing operational support to the Sales Organization.
The ideal candidate will facilitate seamless transitions of client main points of contact from Sales Executives to Client Relations Advisors, implementing structured onboarding and post-sale servicing processes in a timely manner. Strong relationships with clients within assigned regions are crucial, addressing their needs and concerns promptly to ensure retention and engagement.
A key aspect of this role is maintaining consistent communication with clients to verify portfolio accuracy, validate data deliverables, and assess overall usage. The Client Relations Advisor must also proactively engage with clients to enhance data completeness and identify opportunities for automation where applicable. Analyzing complex issues and communicating effectively with internal teams and clients directly to resolve them is essential.
This position requires a Subject Matter Expert who can provide comprehensive solutions to client queries or concerns in a timely manner. Creating and maintaining accurate records regarding customer interactions is vital. Providing training to CoStar & STR customers on product overviews, methodology reviews, and website usage is also expected.
