Customer Success Manager
2 days ago
Job Description:
●Establish yourself as a trusted advisor, advocate and subject matter expert to support the Pure Evergreen Subscription program internally and externally
●Develop a deep understanding of your customers' business priorities, operational model/objectives, data center environment, data center architecture/roadmap, implementations, business priorities and IT initiatives
●Actively monitor customers' usage and consumption, provide recommendations of their hardware utilization based on their use case and business goals
●Establish, own and drive strategic, operational, risk and growth management reviews as they relate to hardware / service delivery, deployments, migrations, capacity planning & expansions
●Own the overall post-sales service delivery relationship with key customers with complete responsibility for total customer experience within your accounts. You will be required to own and drive service value delivery while actively supporting issue management, customer escalations and resolution
●Deliver monthly and quarterly business reviews to align business and technical goals across multiple stakeholders e.g. customers, partners, GSIs and multiple functions across Pure Storage
●Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership
●Participate in Executive Briefing Committee discussions, Sales Account Strategy & Growth planning, Technical and Support troubleshooting and triaging
●Actively participate in internal initiatives that enhance and grow the CS organization
Requirements:
●1-2 years experience in a customer-facing, account management or customer success role
●Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services
●Ability to manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and stakeholders
●Must be able to exercise excellent judgment in a high-performing, high-growth environment while paying extremely close attention to detail and keeping the bigger picture in view
●Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships
●Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences, and also explain the impact in business terms, reports and presentations to executives within Pure and the customer organization
●Demonstrated ability to handle critical issues, drive discussion and present internal and customer issues at the executive level
●Ability to adapt to, define and influence within a new business line where policies, process and operations are in early stages of development
●Willingness and ability to travel to customer location as needed (10% or less)
●On occasion, provide after hours and weekend on-call availability to support key maintenance activities
●Located in a reasonable radius of your region to support potential customer visits
●Bachelor's Degree required. A degree in Computer Science, Engineering or experience in a related technical field a plus
●ITIL, PMP, PMI, Six Sigma certifications would be a bonus
* Ability to speak Japanese and English fluently.
Tell employers what skills you haveAccount Management
Customer Experience
Customerfacing
Data Center
Customer Success
Product Management
Attention to Detail
PMP
Advocate
Operational Risk
ITIL
Articulate
Six Sigma
Japanese
Service Delivery
-
Customer Success Manager
3 weeks ago
Singapore DIGIFY PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...
-
Customer Success Manager
3 weeks ago
Singapore ASPIRE GLOBAL NETWORK PTE. LTD. Full timeRoles & ResponsibilitiesAre you passionate about building strong client relationships and making a real impact? We're looking for an experienced Customer Success Manager to join a growing global company.Who They AreThey are leaders in data centre intelligence and market analysis, helping operators and industry experts make smarter decisions with real-time...
-
Customer Success Manager
3 weeks ago
Singapore GO NET ZERO PTE. LTD. Full timeRoles & ResponsibilitiesIntroduction to GoNetZeroGoNetZero empowers clients worldwide to achieve their net-zero goals. As a global decarbonisation solution provider, it offers comprehensive end-to-end solutions through its digital platform and verified environmental attributes (EAs), including Renewable Energy Certificates and carbon credits. It is the...
-
Customer Success Manager
3 weeks ago
Singapore ASPIRE GLOBAL NETWORK PTE. LTD. Full timeRoles & ResponsibilitiesAre you passionate about building strong client relationships and making a real impact? We're looking for an experienced Customer Success Manager to join a growing global company.Who They AreThey are leaders in data centre intelligence and market analysis, helping operators and industry experts make smarter decisions with real-time...
-
Customer Success Manager
4 weeks ago
Singapore PST Full timeKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
3 weeks ago
Singapore ANTLABS PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a dedicated and results-driven Customer Success Manager to join our team. This role focuses on customer satisfaction and service fulfilment, ensuring that our customers achieve their desired outcomes while using our products and services. The ideal candidate will have excellent communication skills, a passion for...
-
Customer Success Manager
3 weeks ago
Singapore REVINATE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRevinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate's Direct Booking Platform helps capture,...
-
Customer Success Manager
3 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities:Advocate for customers, ensuring collaboration and transparency across global teams. Drive change, maintain consistency, and deliver successful outcomes. Take ownership of tasks with urgency, while ensuring follow-through and accountability. Manage customer lifecycle events such as onboarding, training, and...
-
Customer Success Manager
3 weeks ago
Singapore EA RECRUITMENT PTE. LTD. Full timeRoles & ResponsibilitiesWell Established Company Basic $4500 - $6200 + AWS + Variable Bonus Excellent Welfare and Benefits + Career progression Working location: Redhill Working days: Monday to Friday Working hours: 9.00am – 6.00pmKey Responsibilities:Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers in...
-
Customer Success Manager
2 days ago
Singapore DIRECT SEARCH ASIA PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities:Client Relationship Management: Serve as the primary point of contact for clients, proactively managing relationships and ensuring clear, documented communication (functional support, status meetings, etc.). Onboarding & Training: Oversee customer onboarding, including product demos, training sessions,...
-
Customer Success Manager
6 days ago
Singapore TRUST RECRUIT PTE. LTD. Full timeJob Description\The ideal candidate will be a highly motivated and experienced professional in the logistics industry. They will have a proven track record of success in business development, with a strong understanding of customer needs and expectations.Key responsibilities will include:Identifying new business opportunities and developing strategies to...
-
Associate Customer Success Manager
2 days ago
Singapore HUBSPOT ASIA PTE. LTD. Full timeRoles & ResponsibilitiesScaled Customer Success Team are searching for the next Customer Success Manager to join our team.Scaled CS(CST) is a critical function of the Customer Success business that is instrumental in helping millions of customers grow better. This team services thousands of customers in a lightweight, scalable way that delivers value to...
-
Named Customer Success Manager
2 days ago
Singapore THALES DIS (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesThe Opportunity:We are seeking a Named Customer Success Manager to act as a trusted advisor for our most critical, high-value accounts. In this role, you will be responsible for driving customer success by understanding their business objectives, aligning our solutions to their needs, and fostering long-term partnerships. You will...
-
Enterprise Customer Success Manager
2 weeks ago
Singapore WORKATO PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilitiesWe are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play...
-
Customer Success Manager
4 weeks ago
Singapore PST.AG Full timeKey Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Lead
6 days ago
Singapore Singtel Group Full timeWe seek a seasoned professional to fill the role of Customer Success Lead. As a Customer Success Lead, you will work closely with internal stakeholders to establish relationships across all departments and collaborate, problem-solve, and strategize upcoming client meetings with team members.The successful candidate will lead and mentor a team of 20-30...
-
Customer Success Executive
7 days ago
Singapore Onyx SG Pte Ltd Full timeDe ion A public listed corporation, our client is a global leader in the design, building, and operation of data centers. They are currently looking for a Customer Success Executive to join their growing corporation. As part of a 3-man team, the Customer Success Executive will support all customer orders related to network connectivity services by providing...
-
Customer Success Executive
3 weeks ago
Singapore PRIMUSTECH PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Executive, you will be the primary point of contact for our customers, ensuring they derive maximum value from our solution. You will play a critical role in driving product adoption, retention, and customer satisfaction. By understanding client needs and challenges, you will proactively offer solutions and...
-
Customer Success Executive
2 days ago
Singapore KING FIRE PTE. LTD. Full timeRoles & ResponsibilitiesKing Fire has been a leading provider of fire protection solutions for over 5 years. We pride ourselves on our commitment to safety, innovation, and the well-being of our customers. As we continue to grow, we're looking for dynamic Senior Sales Executive/ Sales Executive to join our team and further our mission of providing top-notch...
-
Customer Success Manager
3 weeks ago
Singapore REVINATE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRevinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture,...