Customer Success Lead

4 days ago


Singapore Singtel Group Full time

We seek a seasoned professional to fill the role of Customer Success Lead. As a Customer Success Lead, you will work closely with internal stakeholders to establish relationships across all departments and collaborate, problem-solve, and strategize upcoming client meetings with team members.

The successful candidate will lead and mentor a team of 20-30 Desktop Engineers, responsible for resource forecasting and planning to ensure service delivery is not impacted. Developing and sharing best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes is also a crucial aspect of this role.

A strong background in IT service management, certification in ITIL (v3 or above), and excellent written, oral, and presentation skills are essential for this position. Experience as a Service Delivery Executive/Manager/Customer Success Manager is highly desirable.



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