Customer Success Executive

2 days ago


Singapore KING FIRE PTE. LTD. Full time
Roles & Responsibilities

King Fire has been a leading provider of fire protection solutions for over 5 years. We pride ourselves on our commitment to safety, innovation, and the well-being of our customers. As we continue to grow, we're looking for dynamic Senior Sales Executive/ Sales Executive to join our team and further our mission of providing top-notch fire protection services.

We are seeking a motivated and customer-focused Customer Success Executive to join our team. As a key member of our customer success team, you will be responsible for ensuring the success and satisfaction of our customers. This will involve engaging with customers, resolving issues, and supporting strategies to improve customer support and retention.

Job Responsibilities


•⁠ ⁠Engage King Fire's customers via various communication channels.


•⁠ ⁠Respond to customer inquiries, resolving issues promptly and escalating complex issues to the respective department managers.


•⁠ ⁠Ensure accurate and timely data entry for new & existing customers into our CRM system.


•⁠ ⁠Develop and maintain customer-facing documentation, such as servicing reports.


•⁠ ⁠Coordinate with internal stakeholders and allocate resource to ensure successful project execution.


•⁠ ⁠Track project progress, identify and mitigate risks, and communicate project updates to stakeholders.


•⁠ ⁠Analyse & Identify Industry trends and insights, providing feedback on how to improve customer health, adoption, and retention.

Requirements


•⁠ ⁠Minimum Diploma in Business Administration, Marketing, or a related field.


•⁠ ⁠2 to 3 years of experience in customer-facing roles, such as customer success, account management, or sales.


•⁠ ⁠Good communication, interpersonal, and project management skills.


•⁠ ⁠Ability to work in a fast-paced environment and prioritise multiple tasks.

Other Information:

Office Location: Ang Mo Kio

Working hours 9am to 6pm, Monday to Friday

Performance Bonus

Job title and renumeration is based on education and experience

We Offer:

Opportunities for career growth and enhancement, customised to the strengths of the employee

Healthy work culture

Lean organisation structure

Commissions and Bonuses

Training benefits

Medical and Dental benefits

We are a growing Fire Protection Company that values every employee personal and career growth. To apply, please email your resume to hr@kingfiresg.com

Tell employers what skills you have

CRM
Account Management
Customer Experience
Fire Protection
Customer Support
Customerfacing
Customer Success
Administration
Data Entry
Customerfocused
Project Management
Customer Satisfaction
Customer Service

  • Singapore Onyx SG Pte Ltd Full time

    De ion A public listed corporation, our client is a global leader in the design, building, and operation of data centers. They are currently looking for a Customer Success Executive to join their growing corporation. As part of a 3-man team, the Customer Success Executive will support all customer orders related to network connectivity services by providing...


  • Singapore PrimusTech Pte. Ltd. Full time

    As a Customer Success Executive , you will be the primary point of contact for our customers, ensuring they derive maximum value from our solution. You will play a critical role in driving product adoption, retention, and customer satisfaction. By understanding client needs and challenges, you will proactively offer solutions and insights that align with...


  • Singapore PRIMUSTECH PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Executive, you will be the primary point of contact for our customers, ensuring they derive maximum value from our solution. You will play a critical role in driving product adoption, retention, and customer satisfaction. By understanding client needs and challenges, you will proactively offer solutions and...


  • Singapore VELTISTON GROUP Full time

    Roles & ResponsibilitiesTitle: Customer Success ExecutiveYou are required to be determined and hardworking self.This position will be working from home, hence you need to be disciplined and independent.Jobscope:-Communicating and arranging sales appointment-Follow up with existing clients to ensure they are happy with our service-Coordinate work between...


  • Singapore VELTISTON GROUP Full time

    Roles & ResponsibilitiesTitle: Customer Success ExecutiveYou are required to be determined and hardworking self.This position will be working from home, hence you need to be disciplined and independent.Jobscope:-Communicating and arranging sales appointment-Follow up with existing clients to ensure they are happy with our service-Coordinate work between...


  • Singapore PRIMUSTECH PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Executive, you will be the primary point of contact for our customers, ensuring they derive maximum value from our solution. You will play a critical role in driving product adoption, retention, and customer satisfaction. By understanding client needs and challenges, you will proactively offer solutions and...


  • Singapore CORETRM PTE. LTD. Full time

    Roles & ResponsibilitiesAt CoreTRM, we are redefining the landscape of Commodity/Energy Trading and Risk Management (C/ETRM) with our modern, cloud-based software platform. Headquartered in Singapore, we serve commodity and energy trading organisations around the globe, simplifying the full trade lifecycle from capture through operational logistics to...


  • Singapore CORETRM PTE. LTD. Full time

    Roles & ResponsibilitiesAt CoreTRM, we are redefining the landscape of Commodity/Energy Trading and Risk Management (C/ETRM) with our modern, cloud-based software platform. Headquartered in Singapore, we serve commodity and energy trading organisations around the globe, simplifying the full trade lifecycle from capture through operational logistics to...


  • Singapore VOYAGE CONSULTANTS PTE. LTD. Full time

    Roles & ResponsibilitiesBasic Salary + BonusesFlexibility to work from homeOur client specializes in end-to-end Mobile App development, a start-up backed by young entrepreneurs and they have adopted a holistic working environment that welcomes fresh ideas to captivate the mass consumers.They are currently seeking for an experienced Customer Success Executive...


  • Singapore Singtel Group Full time

    We seek a seasoned professional to fill the role of Customer Success Lead. As a Customer Success Lead, you will work closely with internal stakeholders to establish relationships across all departments and collaborate, problem-solve, and strategize upcoming client meetings with team members.The successful candidate will lead and mentor a team of 20-30...


  • Singapore PrimusTech Pte. Ltd. Full time

    At PrimusTech Pte. Ltd., we are seeking a highly skilled Customer Success Executive to join our team. As the primary point of contact for our customers, you will be responsible for ensuring they derive maximum value from our solution.You will play a critical role in driving product adoption, retention, and customer satisfaction. By understanding client needs...


  • Singapore MTS GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:●Establish yourself as a trusted advisor, advocate and subject matter expert to support the Pure Evergreen Subscription program internally and externally●Develop a deep understanding of your customers' business priorities, operational model/objectives, data center environment, data center architecture/roadmap,...


  • Singapore Lendela Full time

    About LendelaFounded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...


  • Singapore SLEEKFLOW TECHNOLOGIES (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesAbout SleekFlowJoin SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to...


  • Singapore CLOUD EXPO ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesCloserStill Media (CSM) is seeking a Customer Success Specialist to join our growing team in Singapore.The Customer Success Specialist (CSS) will be expected to lead the delivery of a superior support program for exhibitors and sponsors, with the goal of helping them achieve their objectives. They will drive positive change to improve...


  • Singapore TRADE INTELLIGENCE GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Trade Intelligence GlobalTrade Intelligence Global is a leading provider in Global Trade Solutions and has cultivated a reputation for excellence that resonates with industry leaders globally. We offer a suite of value-added trade services that empower businesses to navigate the complexities of global trade seamlessly.Key...


  • Singapore TRADE INTELLIGENCE GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Trade Intelligence GlobalTrade Intelligence Global is a leading provider in Global Trade Solutions and has cultivated a reputation for excellence that resonates with industry leaders globally. We offer a suite of value-added trade services that empower businesses to navigate the complexities of global trade seamlessly.Key...


  • Singapore READY DIGITAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout UsReady Digital Pte Ltd is a Singapore based start-up which is on a mission to enable elderly to live independently in a safe, healthy, and happy manner for as long as they can. We are dedicated to harnessing the power of technology to revolutionize senior healthcare. Our state-of-the-art solutions ensure the safety of our...


  • Singapore This is an IT support group Full time

    Job DescriptionThis is an exciting opportunity for a commercially savvy operations leader with expertise in customer success, merchandising, supply chain, and retail activations within consumer goods, edutainment, or licensing businesses.The successful candidate will be responsible for collaborating with partners to enable the sale of Ranger Buddies...


  • Singapore DIGIFY PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...