Customer Success Manager

3 weeks ago

Singapore REVINATE SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row


The Revinate Customer Success Manager for APAC (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer. The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption, had responsibility for revenue retention, and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, technology ­driven environment utilizing both digital and in-person interactions to effectively manage a high velocity of activity.

Goals
  • Customer Success: All customers must be DELIGHTED with Revinate and our service, not just satisfied.
  • Customer Management: CSMs are a single point of contact with support from other groups such as Professional Services, Education and Technical Support.
  • Renewals: Success is driven by high NPS and Renewals. You will be responsible for growth and retention of accounts in the APAC region.
  • Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.
What You'll Do
  • Superuser of all Revinate products, know it all inside out
  • Provide coaching and education to improve adoption of the Revinate products by every customer
  • Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement
  • Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings
  • Building relationships beyond the day-­to-­day customer contact to ensure engagement across the organization
  • Bring intelligent product feedback and recommendations from customers back to the Revinate Product team
  • Renewals – manage renewals with existing customers
  • Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales
What You'll Bring
  • Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential.
  • Strong technical knowledge, and negotiation skills
  • Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals
  • Must be a self-starter; little supervision is required.
  • Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
  • 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model.
  • Hospitality experience is a plus.
  • Travel is required
What We Can Offer
  • Competitive salary & quarterly bonus
  • Benefits Package: Comprehensive Medical for you and your family
  • Time off: Annual Leave and Parental Leave for those expecting new family members
  • Extraordinary culture: Focused on learning and every employee’s personal and professional development
  • Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day.
  • Amazing location: our Singapore office is centrally located in the CBD

Revinate values the flexibility of a remote workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.


Candidates must be located in the city listed in the job application. Thank you

Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.


Excited? Want to learn more? Apply Now


Our Core Values:

One Revinate - United & Strong, on a single mission together

Built on Trust - It’s the foundation of everything we do

Expect Amazing - We think, dream & deliver big

Customer Love -- When the customer wins, we win

Make it Simpler -- Apply it to everything we do

Hungerness -- Feel it, follow it, be relentless about our success

Grounded in Gratitude - We’re glad to be here & make the most of every day


Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.


If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to recruiting@revinate.com.


By submitting your application you acknowledge that you have read Revinate's Privacy Policy (https://www.revinate.com/privacy/)


Tell employers what skills you have

Negotiation
CRM
Coaching
Revenue Management
Account Management
Forecasting
Analytical Skills
Customer Contact
Hospitality Industry
Email Marketing
Customer Success
SaaS
Customer Management
Presentation Skills
Consulting
Data Analytics
Professional Services
Hospitality
Technical Support

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