Technical account manager, enterprise support
3 days ago
Technical Account Manager, Enterprise Support Job ID: 2827281 | Amazon Web Services Singapore Private Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS. As we continue to rapidly expand in Singapore, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications. Key job responsibilities You’ll build solutions, provide technical guidance and advocate for the customer Ensure AWS environments remain operationally healthy whilst reducing cost and complexity Develop trusting relationships with customers, understanding their business needs and technical challenges Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management Consult with a range of partners from developers through to C-suite executives Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise Solve a variety of problems across different customers as they migrate their workloads to the cloud Uplift customer capabilities by running workshops, brown bag sessions, etc. A day in the life As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. About the team Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. BASIC QUALIFICATIONS 5+ years of technical engineering experience Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/Dev Ops/big data and analytics/security/applications development in a distributed systems environment Bachelor's degree PREFERRED QUALIFICATIONS Experience with AWS services or other cloud offerings Experience in internal enterprise or external customer-facing environment as a technical lead Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role Posted: May 14, 2024 (Updated about 6 hours ago) Posted: October 16, 2024 (Updated 4 days ago) Posted: August 25, 2024 (Updated 5 days ago) Posted: November 21, 2024 (Updated 5 days ago) Posted: November 20, 2024 (Updated 6 days ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr
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