Technical Account Manager
2 weeks ago
Coinbase is at the forefront of revolutionizing the financial industry with cutting-edge technology and innovative solutions. As a Technical Account Manager, you will play a pivotal role in ensuring our products and services meet and exceed client expectations.
About CoinbaseWe're a group of passionate individuals driven by a shared vision to build a more accessible and inclusive financial system. Our mission is to provide secure, reliable, and user-friendly platforms for users across the globe. With a strong focus on Web3 and cryptocurrency, we're pushing the boundaries of what's possible in the industry.
Job DescriptionThe successful candidate will be responsible for developing and maintaining strong relationships with key clients, working closely with cross-functional teams to ensure seamless product integrations, and providing exceptional technical support to resolve any issues that may arise.
Key Responsibilities:- Work with Sales and Account Managers to take ownership of all technical initiatives for designated accounts
- Gather product requirements from customers and advocate these requirements within Coinbase Product and Engineering teams
- Develop a comprehensive understanding of customer environment and operational constraints
- Provide detailed reviews of operational performance of account, metrics, and service disruptions to management team and customer
To succeed in this role, you'll need:
- 2+ years of working experience; Bachelor's Degree in Computer Science, Math, or related field required or equivalent work experience
- Proven experience assisting applications/technical deployments in a client-facing role
- Hands-on experience working with standard trading API protocols including FIX, REST, and Websockets
- Proven understanding of enterprise software architecture, networking, and cloud services
- Exceptional interpersonal skills
We're committed to providing a competitive salary and benefits package, including a base salary of $130,000 SGD and opportunities for professional growth and development. If you're passionate about innovation, technology, and finance, join our dynamic team and help shape the future of cryptocurrency and Web3.
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