Technical Account Manager for Payment Solutions
2 days ago
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries and territories. Our history spans more than 80 years, guided by our core values: Honorable, Enterprising, United, and Committed.
We strive to do what's right, build for the future, work as one team, and pursue long-term success. This means we consistently work towards the company, our colleagues, and our customers' best interests.
The Retail FunctionThe Retail function provides Personal and Business Banking customers with tailored financial solutions. We help them manage their money wisely and meet their financial goals through an extensive range of products and services, including deposit, insurance, secured and unsecured loans, investment, and wealth advisory services.
We design and provide products that empower our customers to enjoy greater banking convenience while extracting more value from their money. Our focus is on promoting healthy saving and investment practices across generations.
Job ResponsibilitiesAs a Technical Account Manager for Payment Solutions, you'll be part of the UOB Credit Payment Products within UOB Personal Financial Services. Your primary goal will be to provide merchants with cashless payment acceptance across multiple solution categories, catering to various aspects of merchants' operating, sales, and business development needs.
You'll engage merchants through multiple channels to recommend the best-suited solutions, optimizing the customer experience journey. Key responsibilities include:
- Working with key stakeholders to plan, prioritize, communicate, and deliver business objectives, aligning strategic directives with customer needs identified by the MPD team Leads and Key Partners.
- Developing business opportunities through the partner network onboarded.
- Assisting in implementing E-Commerce (EC) merchant accounts to enable credit card transactions.
- Establishing and maintaining the Bank's payment infrastructure documentation and processes.
- Coordinating with third-party partners/vendors for timely fault resolution.
- Driving root cause analysis/corrective action processes to ensure improved service levels by analyzing corrective actions.
- Managing payment and technical-related issues raised by merchants, including investigations into technical and operational matters.
To succeed in this role, you'll need:
- In-depth knowledge of the payment industry, particularly the operating cycle, challenges, and development needs.
- Broad knowledge of API integrations and partnership management models.
- Demonstrated ability to solve complex, dynamic business issues while balancing delivery roadblocks and timeline targets.
- Taking initiative in learning and demonstrating a growth mindset.
- A strategic mindset combined with task-focused execution.
- Strong attention to detail and excellent communication skills.
- Ability to work effectively in a team environment or independently.
This role is based in Singapore, and we offer a competitive salary range of SGD 120,000 - SGD 180,000 per annum, depending on experience.
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