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Senior technical account manager

1 month ago

Singapore ENGINEERINGUK Full time

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. Senior Technical Account Manager Introduction to team Private Label Solutions (PLS) is the B2 B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our demand partners, include global financial institutions (e.g. AMEX), corporate managed travel, offline travel agents (e.g. Flight Centre), global travel suppliers (e.g. Delta), and many more. As a Technical Account Manager, you will play a pivotal role in managing the technical relationship between Expedia and our Demand partners. This role requires a deep understanding of our travel products and systems, strong communication skills, and the ability to collaborate effectively across teams. You will be responsible for driving technical discussions, managing feature launches, consolidating partner feedback, monitoring site health, providing support and training to partners, and maintaining partner technical documentation. We are looking for a Technical Account Manager with deep technical acuity to join our fast-paced team and tackle a variety of exciting and sophisticated customer problems. Are you ready for your next challenge? Join our team In this role, you will: Manage Technical Relationship with our partners, owning the Technical Account Plan to align with partner objectives. Collaborate with Account Managers and Finance on new partner initiatives, validating business value. Develop technical strategies to sustain and grow partnerships. Participate in strategic planning and drive technical discussions. Manage Feature Launch for Existing Partners. Ensure alignment in partner resourcing and prioritization, supporting Partner Solution Managers through initiative launches. Help Identify dependencies and engage Solution Architects to validate solution designs. Advocate for partners with Business, Product and Tech teams. Track and prioritize partner feedback on our products, driving adoption once features are generally available. Understand the full array of the company’s offerings and areas of expertise, applying this knowledge to meet the needs of the partner. Demonstrate compelling rationale while explaining ideas to gain support to resolve issues and effectively influence others considering the situation from the point of view of the other party to identify a common ground, elegantly move out of deadlock situations and achieve favorable outcomes in each negotiation. Contribute to feature roadmap and prioritization working across Demand Partner Solutions product and technology teams. Conversely, extend the usage of product capabilities to grow the travel business through existing partnerships. Build long-lasting relationships with external partners and internal teams to drive feature delivery by supporting technical sales consultation and new features adoption. Experience and qualifications: Strong critical thinking skills and experience leading highly complex projects with a solid understanding of both product and software development lifecycle. A consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic and sophisticated environment. Strong customer focus, excellent problem-solving and analytical skills demonstrating successfully grown business partnerships by identifying product opportunities, building a business case for them, and executing. Evangelized and articulated innovative technology for both technical and non-technical parties. Built and maintained strong internal and external working relationships across business and technical teams. Excellent communication, presentation, and negotiation skills. High energy and a positive outlook with the passion to build a better product at every opportunity. 4-6 years of relevant work experience in the technology sector; bachelor's degree in engineering or computer science or business or in a related technical field; or equivalent related professional experience. Knowledge of travel and/or B2 B industry preferred and previous experience with travel technology products and operations. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability: IN, and others. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, Cheap Tickets, Expedia Group Media Solutions, Expedia Local Expert, Car Rentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-Ljbffr