P2P Operations Specialist

2 weeks ago

Singapore Your Software Supplier Full time

Tasks What you\'ll do User Experience Optimization: Identify pain points and opportunities in P2P transaction processes to enhance user experience. Risk Management: Implement and oversee fraud prevention strategies to ensure compliance with regulatory and internal requirements. Data Analysis: Track and analyze key performance indicators KPI to pinpoint issues. Collaboration: Partner with product, marketing, and technical teams to drive the launch of new features and ensure the platform evolves to meet market demands. User Support: Maintain communication with the customer service team to establish SOPs for issue resolution and reduce customer complaint rates. Requirements What you\'ll need At least 3+ years of P2P operations experience; ideally with experience in cryptocurrency or fintech sectors. Strong analytical thinking skills, with the ability to interpret data and make data-driven decisions. Excellent communication and problem-solving abilities. Exceptional verbal and written communication skills (proficient in both Mandarin and English). #J-18808-Ljbffr

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