IT Helpdesk Engineer

7 hours ago


Singapore MAVENTREE TECHNOLOGY PTE. LTD. Full time

Diploma / ITE in Information Technology or its equivalent Serve as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system. To configure, install, support, and maintain IT hardware and software - PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software. To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System. Record events and problems and resolutions in Client ticketing system. Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices. Day-to-day management of the helpdesk - dealing with cases from inception to competition Required to monitor and update Client IT Asset Management System Required to attend Client end-users within Client premises. Client IT Environment require support is inclusive of: - Install and troubleshoot Windows & No Windows Applications



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