Senior client manager
1 week ago
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.From prototype to real-world impact - be part of a global shift by doing work that matters.
Job DescriptionDrive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.
Pipeline and Strategy Management
Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.
Client Engagement
Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
Proactively leverage professional networks to generate new opportunities with existing clients.
Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.
Accountable for revenue and profit forecasts and delivery.
Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
Ensure accurate financial forecasts, projections, and adjustments.
Manage and mitigate risks effectively, including succession planning.
Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).
Strategic Planning and Execution
Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
Focus on building industry expertise and credentials to enhance client engagement and service delivery.
Operational Excellence
Ensure compliance with governance, business rules, and regulatory standards.
Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
Foster a culture of high performance and continuous improvement within the team.
QualificationsSignificant professional experience in client management or a similar role.
Proven track record of delivering 20%+ revenue growth across a client portfolio.
Extensive experience in developing and executing client strategies that drive business growth.
Demonstrated success in managing account P&L and achieving financial targets.
Experience in client engagement and building senior-level client relationships.
Proven ability to collaborate and influence across various levels of an organization.
Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs.
Acknowledged by clients as the primary trusted advisor and contractual authority.
Additional InformationDiscover some of the global benefits that empower our people to become the best version of themselves:
Finance:Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus
Career Development:Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
Learning Opportunities:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences
Work-Life Balance:Hybrid work and flexible working hours, employee assistance programme
Health:Global internal wellbeing programme, access to wellbeing apps;
Community:Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.#J-18808-Ljbffr
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