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Senior Assistant Manager, Matriculation and Candidature

1 week ago

Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
Job Description:

The Office of Academic Services plays a crucial role in advancing the University's educational goals through implementing and administering academic policies established by the University's academic body. We provide academic services for students from the time of their matriculation to their graduation.

This role will significantly contribute to the administration of matriculation, leave of absence, and programme withdrawal of graduate students. The incumbent will work independently and collaboratively across teams, ensuring judicious management of student archives.

Key Responsibilities:
  • Matriculation Administration
    • Manage the end-to-end matriculation process for new students, including scheduling, preparing communication materials, system setup, and coordination with the Office of Admissions.
    • Manage issuance of student cards and digital IDs, including photo collection and approval, transmission of student data to external printers, and dissemination of printed cards to Schools.
    • Resource planning (budget and temporary manpower).
    • Transfer of student records from Admission to Academic systems and ensure completeness.
  • Student Particulars and Enrolment Records
    • Manage student enrolment records in compliance with data privacy policies.
    • Supervise updates to changes in student particulars, including name and nationality status.
    • Conduct regular audits on updates.
    • Manage transfer of student data to MOE.
    • Prepare/coordinate provision of information/data on student and enrolment status to stakeholders.
    • Attend to ad-hoc requests/queries from stakeholders.
  • Student Study Pathways and Change of Programme
    • Manage student requests for change of programme, mode (full-time or part-time), and option of study (coursework only or cum dissertation) for graduate coursework students.
    • Manage students' specialization records.
    • Resolve any issues with Schools.
  • Student Leave of Absence and Programme Withdrawal
    • Central oversight of leave of absence and withdrawal from the University.
    • Provide guidance to Schools and students on fee liability, policy, and processes.
    • Provide insights, with data and governance considerations, to academic leaders during review processes of appeal cases.
    • Ensure accurate setup of online application systems.
    • Collaborate with business analysts and IT partners on system configurations and change requests.
  • Policy and Process Review, Business-IT Alignment, Special Projects
    • Support business process streamlining, designing of workflows, process automation, and system enhancement.
    • Support development and review of policies and procedures.
    • Business partnering with Colleges, Schools, CITS, and admin departments on systems and processes.
    Key Requirements:
    • Bachelor's degree in any discipline.
    • At least 6 years of working experience in administration, preferably in academic services in a tertiary institution.
    • Working knowledge of Denodo and SQL is an advantage.
    • Familiarity with the Personal Data Protection Act, in relation to collection, use, and disclosure of student personal data.
    • Excellent written and oral communication, and interpersonal skills.
    • Strong planning and organizing skills, with high attention to details.
    • Self-driven with high integrity and resilience.
    • Ability to work effectively with a diverse community.