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Senior Assistant Manager, Matriculation andCandidature

1 month ago

Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time
The Office of Academic Services plays a key role in advancingthe University's educational goals through implementing andadministering the academic policies established by the University'sacademic body. We provide academic services for students from thetime of their matriculation to theirgraduation.

This role will contributesignificantly to the administration of matriculation, leave ofabsence and programme withdrawal of graduate students. Theincumbent will work independently and collaboratively across teams.He/she will also ensure judicious management of studentarchives.

Matriculation Administration
  • Manage the end-to-endmatriculation process for new students including scheduling,preparing communication materials, system set-up, and coordinationwith the Office of Admissions.
  • Manage issuanceof student cards and digital ID) including photo collection andapproval, transmission of student data to external printer,dissemination of printed cards toSchools.
  • Resource planning (budget and tempmanpower).
  • Transfer of student records fromAdmission to Academic system and ensurecompleteness.


StudentParticulars and Enrolment Records
  • Manage student enrolmentrecords in compliance with data privacypolicy.
  • Supervise updates to changes in studentparticulars including name and nationalitystatus.
  • Conduct regular audit on theupdates.
  • Manage transfer of student data toMOE.
  • Prepare/Coordinate provision of info/dataon student and enrolment status tostakeholders.
  • Attend to adhoc requests/queriesfromstakeholders.


StudentStudy Pathways and Change ofProgramme
  • Manage studentrequests for change of programme, mode (full-time or part-time) andoption of study. (coursework only or cum dissertation) for graduate(coursework) students.
  • Manage students'specialization records.
  • Resolves any issueswithSchools.


StudentLeave of Absence and ProgrammeWithdrawal
  • Central oversightof leave of absence and withdrawal fromUniversity.
  • Provide guidance to Schools andstudents on fee liability, policy andprocesses.
  • Provide insights, with data andgovernance considerations, to academic leaders during reviewprocess of appeal cases.
  • Ensure accurate set upof online application systems.
  • Collaborate withbusiness analyst and IT partner on system configurations and changerequest.


Policyand process review, business-IT alignment, specialprojects
  • Supports businessprocess streamlining, designing of workflow, process automation andsystem enhancement.
  • Support development andreview of policies and procedures.
  • Businesspartnering with Colleges, Schools, CITS and admin depts on systemsandprocesses.


KeyRequirements:
  • Bachelor'sdegree in any discipline.
  • At least 6 years ofworking experience in administration, preferably in academicservices in a tertiary institution.
  • Workingknowledge of Denodo and SQL will be anadvantage.
  • Familiar with the Personal DataProtection Act, in relation to collection, use and disclosure ofstudent personal data.
  • Excellent in written andoral communication, and interpersonalskills.
  • Strong planning and organising skills,with high attention to details.
  • Self-drivenwith high integrity and resilience.
  • Ability towork effectively with a diversecommunity.


We regret thatonly shortlisted candidates will benotified.

Hiring Institution: NTU