Assistant Admissions Manager

1 week ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- This position is for Office of Admissions and Financial Assistance (OAFA).
- Assist to lodge appeals from students, parents, MOE, Member of Parliament (MP) and other external authorities. Compiling data on MP appeals in Admissions SharePoint for reporting purposes.
- Updating applicants’ information and documents on ISIS.
- Processing requests from NSMen to change admission year. The change can be due to NS commitments, exemption from NS or fulfilment of scholarship bonds.
- Assisting NSMen to prepare Disruption letter.
- Processing requests for deferment which can be due to employment, financial situations, internship obligations or fulfilment of scholarship bonds.
- Processing appeals for late acceptance or re-instatement of admission offers.
- Work with supervisor on the admissions processes for SMU School of Economics. This includes handling admission interviews and corresponding with prospective students concerning interviews and change of programmes.
- Oversee the matriculation of students and processing of student passes/results, to ensure that these are processed in a timely and equitable manner.
- Assist supervisor to plan and execute outreach programmes to allocated schools in Singapore, Malaysia, Philippines and Thailand. These programmes include education fairs, admission talks, scholarship talks, self-branding workshops, interview workshops and learning journeys.
- Support OAFA key events such as Destination SMU, Scholars’ Tea Sessions, SMU Open House and NSmen Early Matriculation.
- Perform administrative duties that includes:

- Sorting and distributing of mails for department.
- Filing of miscellaneous documents.
- Training admin temp staff
- Reviewing admin temp staffs’ well-being, learning progress and gathering their feedbacks after their job assessments.
- Reviewing the SOPs for admissions duties.

**QUALIFICATIONS**
- Diploma or Degree with at least 3 years of customer service experience.
- Excellent communication skills and enjoy talking to people.
- Demonstrates a potential for customer service orientation and ability to respond to different types of personalities
- Meticulous, with strong administrative skills and the ability to multi-task across different projects.
- Strong interest in the higher education industry, as well as in engaging with pre-university students and parents
- Knowledge and interest in the tertiary education field will be an advantage.

**OTHER INFORMATION

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