Trip.com | Key Account Manager, Global Chains, APAC

2 weeks ago

Singapore Trip.com Full time

Key Account Manager, Global Chains, APAC
Full Time Singapore Accommodation Other Job ID:5065
Update 2024-09-20
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
Promote Trip.com group awareness, global platform business strategy, and one-stop service to existing/new hotel chain partners.
Coordinate with the Trip.com group internal teams, including platform, content team, product team, service team, marketing team in order to achieve the account’s expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology.
Establish the relationship with key stakeholders in the assigned accounts (Global Chains), and orchestrate discussions with senior execs around their business needs.
Be able to lead the accounts and drive mutual performance objectives, annual targets, and milestones globally.
Manage full account responsibilities including performance tracking, production optimization, workshop conducting, and issue solving.
Initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and product benefits to hotel chain partners.
Develop and manage mutually beneficial relationships with chains and all other stakeholders.
Conduct quarterly performance review meetings with VP, SVP, and C-level in global hotel chain teams in different geographical areas to ensure positive financial contributions.
Analyze the global chain partner at all different levels from Global to regional and on the local to hotel level.
What you'll Need to Succeed
5+ years of relevant working experience in a Strategic or Key Account Management position, preferably from OTA/hospitality/travel industry.
Bachelor’s Degree or above.
Strong negotiation and influencing skills.
Strong problem-solving skills with a logical mindset.
Ability to adjust different communication methods depending on the stakeholders.
Strong knowledge of the travel industry and channel distribution.
Result and Data-driven with strong analytical skills.
Hungry for success but humble.
Fluent in Excel, PowerPoint, and any other related software to help day-to-day operations.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions.
Internal transfer is encouraged, and global job rotation programs enable you to pursue a global career path and make a global impact.
We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
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