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Trip.com | Sales Operation Specialist, SEA
4 weeks ago
Full Time Singapore Corporate Travel Other Job ID:5080
Update 2024-09-23
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction:
The Sales Operations Specialist is a critical member of the sales team, responsible for driving operational efficiency and supporting revenue growth. Key responsibilities include data analysis, forecasting, sales pipeline management, and sales process optimization. This role will ensure that the sales team has the necessary tools and insights to achieve their targets effectively.
In this Role, you’ll get to:
The role will cover across different Commercial Teams including KA Sales, Client Success, and SMEs.
Act as liaison between various departments such as Product Solution, Product, Finance, Partnership, Supply Chain, Global Services, Legal, and Marketing.
Analyze and diagnose overseas commercial business processes based on the company's strategy and key business models, improve the business process system, and promote overall information construction.
Regularly monitor, evaluate, and analyze the efficiency and implementation of the process, promote the continuous optimization of the process, and ensure the efficient and orderly operation of the process.
Collaborate with the sales team to schedule meetings, prepare sales materials, and communicate product information to customers.
Conduct sales activities, prepare sales materials, and communicate product information to customers.
What you'll Need to Succeed:
A minimum of 2 years’ experience in process & information management, Internet process & information management, or consulting company process design and implementation experience is preferred.
Experience within a matrix organization, paired with a continuous improvement mindset.
Proficient in Excel, PowerPoint, and any other related software to help day-to-day operations.
Willing to travel, if needed.
Fluent in English.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions.
Internal transfer is encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact.
We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
We encourage flexible work arrangements.
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
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