Customer service executive
4 days ago
Job Title: Customer Service Executive (Japanese Speaking)
Reference ID: 36315
Our client, a leading Japanese logistics company, is seeking a Customer Service Executive (Japanese Speaking) to support their house and office moving operations as a Sales Coordinator.
Responsibilities:
- Conduct pre-move surveys at customers' residences/offices to assess cargo volume and prepare quotations.- Handle import/export documentation and coordinate with overseas branches.- Communicate with Japanese clients, providing guidance and support throughout the relocation process.- Manage scheduling, transportation, and moving logistics, including elevator reservations and material estimations.- Ensure excellent customer service by explaining moving regulations, addressing inquiries, and preparing accurate quotations/invoices.- Supervise packing crews, oversee house removals, and ensure smooth operational execution.- Maintain inventory, oversee material procurement, and coordinate with operations for documentation processing.- Prepare and submit weekly sales reports, manage job costing, and handle invoice closures.
What you will receive:
- AWS (Subject to company policy)- Annual Leave: 14 days- Medical Leave: 14 days- Medical Benefits- Company Transport- Mobile Allowance: Up to SGD 50/month- Company Laptop Provided
Requirements & Preferences:
(Must)- Inexperienced candidates are welcome to apply - comprehensive training will be provided.- Willingness to work on Saturdays when required (off-in-lieu will be granted).- Proficiency in both spoken and written English & Japanese (minimum JLPT N2) to effectively communicate with Japanese-speaking clients.- Strong attention to detail when handling Japanese client files and instructions.- Proficiency in Microsoft Office and other relevant industry software.- Self-motivated and well-organized, with a strong focus on documentation and invoicing.
We regret that only shortlisted candidates will be notified.
Registration No.: R23113650 (Wong Jun Nam)
Recruitment Licence: 12 C5051
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