SLS BEARINGS
7 days ago
Responsibilities:
1.
Primary Roles:
Customer Service Support
a. Handles incoming enquiries, live chat.
b. Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)
c. Reporting and documentation for e-shop & leads
d. Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.
e. Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.
f. Prepare necessary paperwork, such as quotations, Proforma invoices, etc.
g. Follow-up quotations & Orders
h. Onboarding customers to new Digital commerce platform
2.
Secondary Roles:
System Support
a) System support for systems that already go live.
b) Liaison between end-users and developers by understanding user needs, communicating issues, and facilitating effective resolutions without necessarily engaging in programming.
c) Other ad-hoc responsibilities by management
Requirements:
- At least GCE “O” levels or equivalent
- At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone
- Pleasant personality and Customer Service oriented
- Able to work independently as well as in a team
- Good communication skills
- Proficient in MS Excel (MS Powerpoint a plus)
- Good to have: Tech-savvy (Ability to quickly learn new tools and adapt to the fast-paced nature of the digital commerce industry)
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