Customer Service Operations Specialist
3 weeks ago
About SLS BEARINGS (SINGAPORE) PRIVATE LIMITED
We are a leading manufacturer of bearings and related products, committed to providing high-quality solutions to our customers.
Job Summary
As a Customer Service Officer at SLS BEARINGS (SINGAPORE) PRIVATE LIMITED, you will be responsible for providing excellent customer service and support to our clients. You will handle incoming enquiries, coordinate e-shop customer registration, order processing, and e-marketplace coordination.
Main Responsibilities
- Handle incoming enquiries and provide timely responses via phone, email, or live chat.
- Coordinate e-shop customer registration, order processing, and e-marketplace coordination (Shopee, Eezee, etc).
- Report and document e-shop and lead activities.
- Coordinate with local suppliers and internal procurement teams to check stock availability, pricing, and delivery.
- Work with the warehouse local team to arrange local collection or delivery and with the shipping department for overseas shipping arrangements.
- Prepare necessary paperwork, such as quotations and proforma invoices.
- Follow up on quotations and orders.
- Onboard customers to new digital commerce platforms.
- Provide system support for existing systems and liaise between end-users and developers to resolve issues.
Requirements
- Candidate must have at least GCE "O" levels or SPM.
- A minimum of 1-2 years working experience in Customer Service or Sales, preferably handling overseas customers.
- Pleasant personality and customer service-oriented.
- Ability to work independently as well as in a team.
- Good communication skills.
- Proficient in MS Excel (MS PowerPoint a plus).
Salary
The estimated salary for this role is SGD $35,000 - $50,000 per annum, depending on experience.
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