Customer Service Operations Specialist

3 weeks ago


Singapore SLS BEARINGS (SINGAPORE) PRIVATE LIMITED Full time

About SLS BEARINGS (SINGAPORE) PRIVATE LIMITED

We are a leading manufacturer of bearings and related products, committed to providing high-quality solutions to our customers.

Job Summary

As a Customer Service Officer at SLS BEARINGS (SINGAPORE) PRIVATE LIMITED, you will be responsible for providing excellent customer service and support to our clients. You will handle incoming enquiries, coordinate e-shop customer registration, order processing, and e-marketplace coordination.

Main Responsibilities

  • Handle incoming enquiries and provide timely responses via phone, email, or live chat.
  • Coordinate e-shop customer registration, order processing, and e-marketplace coordination (Shopee, Eezee, etc).
  • Report and document e-shop and lead activities.
  • Coordinate with local suppliers and internal procurement teams to check stock availability, pricing, and delivery.
  • Work with the warehouse local team to arrange local collection or delivery and with the shipping department for overseas shipping arrangements.
  • Prepare necessary paperwork, such as quotations and proforma invoices.
  • Follow up on quotations and orders.
  • Onboard customers to new digital commerce platforms.
  • Provide system support for existing systems and liaise between end-users and developers to resolve issues.

Requirements

  • Candidate must have at least GCE "O" levels or SPM.
  • A minimum of 1-2 years working experience in Customer Service or Sales, preferably handling overseas customers.
  • Pleasant personality and customer service-oriented.
  • Ability to work independently as well as in a team.
  • Good communication skills.
  • Proficient in MS Excel (MS PowerPoint a plus).

Salary

The estimated salary for this role is SGD $35,000 - $50,000 per annum, depending on experience.



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