Desktop Support Specialist

1 week ago

Singapore beBeeEucd Full time

Job Title: Eucd Trainer

We are seeking a skilled professional to assume the role of EUCD Subject Matter Expert/Trainer. This critical position entails creating and maintaining comprehensive training documents to support desktop engineers on the EUCD process and operations.

Key Responsibilities:

  • Develop and maintain in-depth desktop Standard Operating Procedures (SOPs), Training material, and documentation.
  • Plan, coordinate, and prioritize training activities to ensure timely and effective trainings to desktop support requests and incidents.
  • Act as the primary point of contact for escalated technical issues and complex problem resolution.
  • Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of desktop support services with overall IT strategies and initiatives.
  • Monitor and report on outcomes of the trainings provided to the team, and enhance existing or create new materials to improve operations.
  • Provide expertise to Center of Excellence team to build required tools to enhance team operation and project KPIs.

Requirements:

  • Degree graduate with 5 years of experience in desktop support.
  • Min 5 years of experience in Microsoft Windows 10 and Microsoft Office 365.
  • Clear spoken and written English.
  • Possess at least one of the following certifications or their equivalent: Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, and/or Microsoft Certified: Azure Security Engineer Associate.
  • Previous IT helpdesk and/or call centre support experience, including providing remote support via telephone or using remote tools is an added advantage.
  • Demonstrate knowledge in the support of workstations and related components.
  • Good verbal and written communication skills.
  • Good coordination skills.
  • Ability to prioritize effectively and work with a sense of urgency.
  • Effectively communicates with teammates and managers.

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