
Front Office Management Professional
4 days ago
Front Office Management Professional
We are seeking a highly skilled Front Office Management Professional to join our team. The ideal candidate will be responsible for maintaining the efficient running of the Front Office, upholding brand standards, and ensuring a flawless guest experience.
- Responsibilities:
- Maintain effective working relationships with the Operations Managers to ensure seamless operation of the Front Office.
- Manage day-to-day front desk operations, guaranteeing exceptional guest service delivery.
- Cultivate a high-performance team by coaching and guiding team members to achieve optimal results.
- Collaborate closely with other business units to meet and exceed guest expectations.
- Play a key role in emergency response procedures, prioritizing guest and colleague safety and well-being.
Requirements
- Education: Minimum Diploma or Degree in Hospitality or Tourism Management.
- Experience: A minimum of 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in a 5-star hotel setting.
- Key Skills:
- Excellent communication, leadership, and interpersonal skills.
- Ability to work independently and as part of a cohesive team.
- Proficiency in basic Microsoft Office applications - Word, Excel, PowerPoint.
- Capacity to perform shift work, including weekends and public holidays.
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