Front Office Manager

4 days ago

Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

Coordinate with Housekeeping, Engineering, and other Departments in handling guests’ requests, inquiries and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services.
- Formulate and enforce all policies, procedures, rules and regulations pertaining to Front Office activities and ensure that Front Office staff personally understand and adhere to such approved standard procedures and policies of the Hotel.
- See to the preparation and finalization of all Front Office reports, schedules and so on.
- Maintain all the cashier float at Front Office to be in order.
- Check employees’ performance regularly, correcting any mistakes and inadequacies, proceed the counselling if necessary.
- Assess the performance of the staff in Front Office Department regularly and give recommendation of promotion / re-designation to higher management if any staff is applicable.
- Attend daily operation briefing chaired and conduct departmental briefing regularly and keep team updated the necessary information.
- Train personnel according to the established procedures by conducting regular training, schedule meeting to discuss problems, give instructions and assignment of duties etc.
- Ensure that the investigation of irregularities and undesirable guests are properly conducted.
- Receive and greet VIP guests and attend to their inquiries, requests and needs.
- Develop and implement procedures to govern Front Office activities and ensure the Front Office personnel understand and adhere to such approved standard procedures and policies.
- Ensure an effective control rooms reservation to avoid overbooked situation and assist to maximize hotel occupancy.

**Job Requirement**
- Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
- Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
- Ability to manage time, organize, good communication and motivational skills
- Meet the attendance guidelines of the job and adhere to departmental and company policies
- A team player and takes initiative to assist other team members when required
- Well-groomed and professional disposition.
- Good guest relation and problem-solving skills
- Oral and written fluency in English. Fluency in another language is an advantage
- Commitment to work rotating shift and any day, including weekends and public holidays.
- Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
- Can motivate fellow team members
- Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively
- Meticulous with strong attention to details with good follow-up
- Able to provide leadership in creating a cohesive, creative, effective team environment

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