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Lead, commercial, managed accounts

1 week ago

Singapore GrabTaxi Holdings Pte. Ltd. Full time

About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
As the Commercial Team Lead (Food), you will be required to:
Lead, develop, and inspire a high-performing account management team to drive deep engagement with existing and potential new F&B merchants.
Work with the team to achieve team performance as measured by deliveries, GMV and revenue, as well as forming stronger relationships with partners through collaboration in other Grab verticals such as Grab Pay, Grab Ads and Grab Express.
Serve as a cross-functional leader and collaborate with different teams to deliver solutions and initiatives tailored to merchants’ pain points and growth objectives.
This role will report to the Head, Commercial, Managed Accounts (Food), and report onsite to Grab One North office.
The day-to-day activities:
Work with the Head of Commercial (Food) on business development strategy.
Identify gaps and unlock opportunities with our F&B merchants to drive market share and revenue growth.
Motivate the team to meet or exceed targets specific to GMV, revenue and successfully execute cross-functional initiatives.
Support the development of strategic merchant relationships to ensure the partner is engaged and growing on the platform.
Strategize, identify areas of improvement and grow the portfolio based on data, analytics and best practices.
Continuously engage our F&B merchants and listen to their needs, collect and address feedback/ concerns put forward.
Monitor and report team performance and impact to leadership on a regular basis.
Develop, coach and mentor the team to enable them to excel and grow within their roles.
Build strong cross-functional working relationships with our Business, Operations and Marketing teams to ensure a best in class merchant experience.
Bachelor’s degree in Business / Management or equivalent.
Passionate about people leadership with proven experience leading/hiring/building high performing teams.
Minimum 5-7 years of experience in account management, business development, partnerships or equivalent role, and with at least 2 years leading a team.
Experience in holding a target and being accountable for team attainment. Able to lead and mentor both high and low performers.
Able to manage conversations with C-level positions and senior stakeholders
Experience in F&B industry is a plus.
Excellent communication skills in both written and spoken English. Strong proficiency in Mandarin is a plus.
Excellent interpersonal skills, with the ability to develop and maintain relationships with a wide range of personalities and teams.
Strong organizational and project management skills with the keen ability to multitask.
Demonstrated ability to work effectively across internal and external organizations.
Comfortable with managing data and able to perform analysis (e.g. to solve business problems).
Have a competitive edge and thrive in a team environment.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
We have your back with Term Life Insurance
and comprehensive Medical Insurance.
With Grab Flex,
create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental
and Birthday leave
, and give back to your communities through Love-all-Serve-all (LASA)
volunteering leave
We have a confidential Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges.
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
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