Service Excellence Lead

1 week ago

Singapore beBeeHospitality Full time

Lead Front-of-House Operations

We are seeking an exceptional leader to oversee our front-of-house operations and provide service that creates a memorable experience for every guest.

  • Welcome members and guests warmly, making them feel right at home.
  • Supervise service staff, ensuring high standards of quality, cleanliness, and guest experience are consistently met.
  • Foster positive relationships with members to enhance their dining experience and build loyalty.
  • Coach and mentor team members to uphold and deliver consistent service excellence.
  • Address member concerns promptly and professionally.
  • Proactively gather feedback to understand members' preferences and expectations better.
  • Collaborate closely with the kitchen and service teams to ensure seamless operations.
  • Maintain strict adherence to hygiene, safety, and cleanliness protocols.
  • Comply with policies, standard operating procedures (SOPs), and grooming guidelines.
  • Perform other duties assigned by the management team to support overall F&B operations.

Requirements:

  • Diploma in Hospitality Management or GCE 'O' Level.
  • At least 2 years of experience in the F&B industry, preferably in a supervisory or managerial capacity.
  • Well-groomed with a consistently professional appearance.
  • Strong interpersonal and communication skills to connect with, motivate and lead the team.
  • Positive and proactive attitude with a readiness to take initiative and motivate others.
  • Calm and composed under pressure, maintaining focus to guide the team through busy and challenging situations.
  • Basic knowledge of POS systems and cash handling is a plus.
  • Able to work on rotating shifts, including weekends and public holidays.

Becoming Part of Our Community

At Singapore Swimming Club, this isn't just a job - it's your chance to be part of the energy that brings our community to life. From sports and social activities and events to food and fun, you will join a warm, collaborative team that values creativity, initiative, and joy in the everyday. Do what you love while creating meaningful experiences for our members.

  • Office of Organisation and Service Excellence

    2 weeks ago

    Singapore Public Service Division Full time $90,000 - $120,000 per year

    [What the role is]This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.[What you will be working on]As a Deputy Manager in the Office of Organisation and Service Excellence (OSE), you will lead and...

  • **Service Excellence Lead**

    19 hours ago

    Singapore beBeeManager Full time $80,000 - $120,000

    About the Job">At our organization, we are committed to delivering high-quality services to our customers. To achieve this goal, we are seeking a highly skilled and motivated Category Manager. This role will be responsible for overseeing the operational excellence of our category, ensuring that our service partners deliver exceptional results.">Key...

  • Leading Service Excellence

    2 weeks ago

    Singapore beBeeQuality Full time $48,000 - $60,000

    Service Quality ChampionAs a seasoned Service Quality Champion, you will be responsible for driving excellence in our Contact Centre.Key Responsibilities:Develop and implement a Service Quality Strategy, outlining QA measures, accountability methods, KPIs, quality management, and evaluation processes.Foster a service quality mindset among Customer Service...

  • Service Excellence Lead

    2 weeks ago

    Singapore beBeeTransformation Full time

    The role of a Customer Service Transformation Leader is to spearhead a strategic initiative that drives transformation in customer service and contact centers across various financial services brands.Key Responsibilities:Develop and execute sales strategies to penetrate the digital marketing business across our Financial Services customers in APAC and drive...

  • Service Delivery Excellence Lead

    16 hours ago

    Singapore beBeeIncident Full time $80,000 - $120,000

    Job Title: IT Service Delivery SpecialistJob DescriptionThis is an exciting opportunity to lead our team in managing and responding to critical incidents that impact business operations.Key Responsibilities:Develop and implement comprehensive crisis management plans, ensuring seamless execution of incident response procedures.Collaborate with...

  • Service Excellence Lead

    4 days ago

    Singapore beBeeAmbassadorship Full time $4,000 - $6,000

    Client Service Ambassador Job DescriptionThe Client Service Ambassador is a key role in building lasting relationships with clients and delivering a warm and premium service experience.This position involves understanding client needs and offering thoughtful recommendations on products and treatments, while ensuring a seamless customer journey from start to...

  • Customer Service Lead

    5 days ago

    Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Operational Excellence Lead

    1 week ago

    Singapore beBeeFacilitiesManagement Full time $9,999 - $99,999

    Operational Excellence LeadThis pivotal role centers on strategic oversight of facility operations, ensuring seamless execution and fostering a culture of excellence. Key responsibilities include leading the facilities team, driving compliance, and promoting best practices to enhance performance and service delivery.Key Responsibilities:Strategic Operations:...

  • Effective Team Lead – Service Excellence

    1 week ago

    Singapore beBeeTeamLeader Full time $4,000 - $6,000

    Job Title: Team LeaderA rapidly growing hospitality organization is seeking an experienced Team Leader to oversee daily operations and deliver exceptional guest experiences.Key Responsibilities:Lead the team by supervising daily activities, ensuring seamless service from opening to closing.Anticipate and meet guests' needs, resolving issues and creating...

  • Operational Excellence Lead

    2 days ago

    Singapore beBeeOperations Full time $40,000 - $80,000

    Lead Operational Excellence ManagerWe are seeking a highly skilled Lead Operational Excellence Manager to oversee the successful operation of our outlets.Key Responsibilities:Develop and implement operational standards to ensure customer satisfaction and team efficiency.Lead by example, demonstrating high levels of safety, cleanliness, quality, and service...