Service Excellence Lead

[What the role is]This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.[What you will be working on]As a Deputy Manager in the Office of Organisation and Service Excellence (OSE), you will lead and...

About the Job">At our organization, we are committed to delivering high-quality services to our customers. To achieve this goal, we are seeking a highly skilled and motivated Category Manager. This role will be responsible for overseeing the operational excellence of our category, ensuring that our service partners deliver exceptional results.">Key...

Lead Front-of-House Operations We are seeking an exceptional leader to oversee our front-of-house operations and provide service that creates a memorable experience for every guest. Welcome members and guests warmly, making them feel right at home. Supervise service staff, ensuring high standards of quality, cleanliness, and guest experience are...

Service Quality ChampionAs a seasoned Service Quality Champion, you will be responsible for driving excellence in our Contact Centre.Key Responsibilities:Develop and implement a Service Quality Strategy, outlining QA measures, accountability methods, KPIs, quality management, and evaluation processes.Foster a service quality mindset among Customer Service...

The role of a Customer Service Transformation Leader is to spearhead a strategic initiative that drives transformation in customer service and contact centers across various financial services brands.Key Responsibilities:Develop and execute sales strategies to penetrate the digital marketing business across our Financial Services customers in APAC and drive...

Job Title: IT Service Delivery SpecialistJob DescriptionThis is an exciting opportunity to lead our team in managing and responding to critical incidents that impact business operations.Key Responsibilities:Develop and implement comprehensive crisis management plans, ensuring seamless execution of incident response procedures.Collaborate with...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

Operational Excellence LeadThis pivotal role centers on strategic oversight of facility operations, ensuring seamless execution and fostering a culture of excellence. Key responsibilities include leading the facilities team, driving compliance, and promoting best practices to enhance performance and service delivery.Key Responsibilities:Strategic Operations:...

Job Title: Team LeaderA rapidly growing hospitality organization is seeking an experienced Team Leader to oversee daily operations and deliver exceptional guest experiences.Key Responsibilities:Lead the team by supervising daily activities, ensuring seamless service from opening to closing.Anticipate and meet guests' needs, resolving issues and creating...

Aftersales Service Manager RoleThis is a leadership role in service delivery, customer satisfaction, and business growth. The Aftersales Service team aims to achieve key performance indicators (KPIs) by closely monitoring and meeting set targets. Key Responsibilities: • Ensure quality of service and repair work meets required standards. • Maintain...