
Leading Service Excellence
2 weeks ago
As a seasoned Service Quality Champion, you will be responsible for driving excellence in our Contact Centre.
Key Responsibilities:- Develop and implement a Service Quality Strategy, outlining QA measures, accountability methods, KPIs, quality management, and evaluation processes.
- Foster a service quality mindset among Customer Service Officers (CSOs) and promote a strong service culture.
- Conduct customer satisfaction surveys to support service audits, analyze results, and drive continuous improvement initiatives.
- Provide coaching to CSOs on service quality standards and conduct internal audits to ensure compliance with public service protocols and KPIs.
- Proven experience in QA monitoring, coaching, and auditing is essential.
- Strong communication, analytical, and reporting skills are required.
- Ability to manage multiple tasks with attention to detail and quality is necessary.
- Passion for driving service excellence and continuous improvement is a must.
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Office of Organisation and Service Excellence
2 weeks ago
Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is]This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.[What you will be working on]As a Deputy Manager in the Office of Organisation and Service Excellence (OSE), you will lead and...
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**Service Excellence Lead**
13 hours ago
Singapore beBeeManager Full time $80,000 - $120,000About the Job">At our organization, we are committed to delivering high-quality services to our customers. To achieve this goal, we are seeking a highly skilled and motivated Category Manager. This role will be responsible for overseeing the operational excellence of our category, ensuring that our service partners deliver exceptional results.">Key...
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Service Excellence Lead
1 week ago
Singapore beBeeHospitality Full timeLead Front-of-House Operations We are seeking an exceptional leader to oversee our front-of-house operations and provide service that creates a memorable experience for every guest. Welcome members and guests warmly, making them feel right at home. Supervise service staff, ensuring high standards of quality, cleanliness, and guest experience are...
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Service Excellence Lead
2 weeks ago
Singapore beBeeTransformation Full timeThe role of a Customer Service Transformation Leader is to spearhead a strategic initiative that drives transformation in customer service and contact centers across various financial services brands.Key Responsibilities:Develop and execute sales strategies to penetrate the digital marketing business across our Financial Services customers in APAC and drive...
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Service Delivery Excellence Lead
10 hours ago
Singapore beBeeIncident Full time $80,000 - $120,000Job Title: IT Service Delivery SpecialistJob DescriptionThis is an exciting opportunity to lead our team in managing and responding to critical incidents that impact business operations.Key Responsibilities:Develop and implement comprehensive crisis management plans, ensuring seamless execution of incident response procedures.Collaborate with...
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Customer Service Lead
5 days ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Service Excellence Lead
4 days ago
Singapore beBeeAmbassadorship Full time $4,000 - $6,000Client Service Ambassador Job DescriptionThe Client Service Ambassador is a key role in building lasting relationships with clients and delivering a warm and premium service experience.This position involves understanding client needs and offering thoughtful recommendations on products and treatments, while ensuring a seamless customer journey from start to...
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Lead Backend Engineer
1 week ago
Singapore I-LEADING CONSULTING PTE. LTD. Full timeWe are seeking a highly skilled, professional, and experienced Lead Backend Engineer with extensive experience in Java to join our dynamic and growing team. In this role, you'll be responsible for leading the backend development efforts, designing and implementing efficient, scalable and maintainable systems that drives our innovative platform. **Key...
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Operational Excellence Lead
1 week ago
Singapore beBeeFacilitiesManagement Full time $9,999 - $99,999Operational Excellence LeadThis pivotal role centers on strategic oversight of facility operations, ensuring seamless execution and fostering a culture of excellence. Key responsibilities include leading the facilities team, driving compliance, and promoting best practices to enhance performance and service delivery.Key Responsibilities:Strategic Operations:...
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Effective Team Lead – Service Excellence
1 week ago
Singapore beBeeTeamLeader Full time $4,000 - $6,000Job Title: Team LeaderA rapidly growing hospitality organization is seeking an experienced Team Leader to oversee daily operations and deliver exceptional guest experiences.Key Responsibilities:Lead the team by supervising daily activities, ensuring seamless service from opening to closing.Anticipate and meet guests' needs, resolving issues and creating...