Sales and Reservation Specialist

7 days ago


Singapore beBeereservation Full time

Job Description ">

The Reservations Coordinator plays a crucial role in maximizing room sales and ensuring accurate reservation processing. This position involves handling all reservations requests via various channels, including telephone, email, fax, and internet. Effective communication skills are essential to provide friendly, efficient, and prompt service.

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Responsibilities:

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  • Manage inventory effectively, controlling system close-out when necessary, and maintaining rate availability to achieve optimal occupancy, average rate, and revenue results. ">
  • Review daily reservations accuracy, checking previous day's reservations and upcoming arrivals for compliance with rates from various segments and sources. ">
  • Control no-show and late cancellation charges. ">
  • Ensure internal package breakdowns are loaded and tagged to reservations in line with the financial department's requirements. ">
  • Assist in monitoring reservation pick-up for upcoming months. ">
  • Load sellable contracted rates into all systems for ease of use by Reservations. ">
  • Review EzRMS, SynXis, OCM & PMS availability, maintaining sufficient inventory for high-yield segments. ">
  • Maintain property compliance with the Best Rate Guarantee policy. ">
  • Follow internal credit policies. ">
  • Additional responsibilities and tasks as assigned. ">
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Required Skills and Qualifications

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To be successful in this role, you should possess the following qualifications:

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  • Minimum O-levels or Diploma in Hospitality Management. ">
  • Excellent communication skills. ">
  • Minimum 1 year experience in a similar capacity. ">
  • Ability to maintain high standards of professionalism, ethics, grooming, and attitude. ">
  • Willingness to work on rotating shifts, weekends, and public holidays. ">
  • Familiarity with Opera Channel Management (OCM) and Central Reservation System (CRS) is an advantage. ">
  • Knowledge of Opera PMS is essential. ">
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Benefits

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This role offers a competitive salary and opportunities for professional growth and development.

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Others

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Please note that additional responsibilities and tasks may be assigned as needed.



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