Reservation Sales Agent

5 days ago


Singapore Pan Pacific Hotels and Resorts Pte. Ltd. Full time

Overview
Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.
Based at the Global Call Centre within the Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as a
Reservation Sales Agent .
Responsibilities
Reporting to the Head of Central Reservation Office, the incumbent will be responsible for the smooth operations of the Global Central Reservation Office (CRO) in accordance with the objectives, performance, and quality standards established by the company as well as maintaining high service standards in conjunction with Pan Pacific Hotels Group Vision, Purpose and Values.
Handle inquiries and obtain correct information regarding details of the reservation.
Answer, confirm, and process reservation requests. Ensure all information pertaining to reservations is properly taken and entered into the system.
Maximize hotel revenue by turning inquiries into reservation sales, upsell whenever possible.
Ensure that all daily transactions are entered into the system and updated accordingly within the stipulated turnaround time.
Ensure that all follow-ups are done promptly and efficiently.
Ensure that no-show, traces, missing correspondences and airport car


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