Help Desk Professional
2 days ago
Job Title: Help Desk Professional
The role of a Help Desk Professional is critical in ensuring seamless IT operations within an organisation.
To be successful in this position, one must possess a solid understanding of various IT systems, including hardware, software, and networks.
They should have experience working in customer-focused IT support roles, preferably within the insurance industry or similar sectors.
Familiarity with ticketing systems and troubleshooting tools is essential. Excellent communication and interpersonal skills are necessary for effective collaboration and issue resolution.
A proactive approach to problem-solving and ability to work independently are key attributes required for this role.
The ideal candidate will demonstrate a commitment to delivering high-quality support and user satisfaction.
- Respond promptly to IT support requests from internal users via phone, email, or ticketing system.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Escalate unresolved issues to relevant teams when necessary.
- Maintain detailed records of user interactions and resolutions in the ticketing system.
- Provide guidance and advice to users on best practices and IT policies.
- Support the setup, configuration, and maintenance of end-user devices and applications.
- Assist in creating and updating technical documentation for internal use.
About the Organisation
The hiring organisation is a medium-sized insurance provider known for leveraging technology to deliver innovative solutions.
This company prioritises employee satisfaction, provides opportunities for growth and development, and values its employees' contributions to its success.
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