Retail operation executive

1 month ago

Singapore This Is An IT Support Group Full time

Company Description Job Description This position is available from January 2025 onwards.The position is responsible for ensuring a high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaising with tour agencies to increase ticket sales and meet the monthly sales target.Primary Responsibilities Providing A Great Shopping Experience Handling customer complaints and concerns. Answering customer questions through in-person, phone, email, chat, and providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction. Being personalized, competent, convenient, and proactive. Detailed guest product knowledge and assisting guests with the selection of gifts and souvenirs based on detailed product knowledge. Ensuring stocks are fully replenished on retail shelves at all times. Taking corrective action or communicating half-empty shelves to the Senior Operations Executive. Operating P. O. S machine and handling cash and other payment methods professionally and courteously. Understanding how to handle local and foreign currency. Provide Retail Experience That Meets Guest Expectations Managing and communicating merchandise opportunities to the Boutique Manager. Participating in monthly inventory stock take. Proactively engaging with all guests and upselling items. Supervision/Training Of The Retail Team Inducting and training Retail Associates in technical skills and product knowledge. Managing the team within guidelines of the hotel. Coaching Retail Associates to constantly improve or maintain performance and providing guidance where performance is below expectation. Ensuring execution and maintenance of all Visual Guidelines and guaranteeing the visual presentation of the retail store meets all set Raffles standards. Ensuring that safe working practices are followed, including emergency procedures. Maintaining levels of confidentiality and discretion for colleagues and guests. Developing own knowledge and skills as a contributing member of the Retail team. Online Orders And Store Orders Ensuring that all web orders and enquiries are answered timely. Ensuring all online product information, inventory, and new products are up to date. Maintaining levels of confidentiality and discretion for colleagues and guests. Continuously developing own knowledge and skills as a contributing member of the Retail team. Other Responsibilities Overseeing and ensuring smooth processing of mail orders requests. Timely providing feedback from guests to enhance guest experience. Observing professional and customer-focused telephone etiquette at all times. Being familiar with any and all promotional events for the Retail store or hotel. Handling corporate purchases/festive hampers. Recording and handling any defective and damaged goods and highlighting them to the Manager in a timely manner. Performing any other duties and responsibilities that may be assigned. Tour Guide Managing and communicating with the tour guide at the boutique. Participating in relationship building with the tour guide. Qualifications Candidate Profile Knowledge and Experience Minimum of 2 years of relevant experience in the retail industry. Ability to speak Japanese will be an advantage. Competencies Well-developed interpersonal skills with guests, employees, and management. Ability to work independently, effectively, reliably, and self-directed. Good presentation and influencing skills. Multicultural awareness and ability to work with people from diverse cultures. Flexible and able to embrace and respond to change effectively. Self-motivated and energetic, confidently able to resolve problems and make decisions. Communication skills in English (spoken/written). Additional Information Benefits of Joining Raffles Hotel Singapore 5-day Work Week. Duty Meals are provided. Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels. Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education. Medical and Wellness Benefit. Comprehensive Insurance Coverage. Local/Overseas Career Development & Growth Opportunities. Holistic Learning and Development Opportunities. #J-18808-Ljbffr

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