Franchise Manager

4 days ago

Singapore Crystal Jade Full time
Franchise and Business Partnership Manager

The role reports to the Chief Executive Officer (CEO) and drives Crystal Jade's franchise and business partnership initiatives across new markets.

  • Responsibilities:
Key Responsibilities:
  • Franchise & Strategic Partner Acquisition
    • Identify and onboard high-potential franchisees and strategic partners who align with Crystal Jade's brand ethos.
    • Conduct thorough due diligence (financial, operational, cultural) to ensure partner suitability and long-term success.
    • Maintain a robust pipeline of potential partners and foster strong relationships throughout the acquisition process.
    • Contract negotiating and deal structuring.
    • Manage Intellectual Properties of the brand globally and developing sustainable strategies in terms of trademark, licensing and copyrights application.
  • Market Expansion & Localization
    • Maintain continual communication & positive working relationship with franchise markets
    • Lead end-to-end market entry strategies, from initial research to execution, ensuring seamless localization of menus, branding, and operations.
    • Collaborate with Culinary & Operations to adapt offerings to local tastes, preferences, and regulatory requirements.
    • Collaborate with cross-functional teams to create tailored marketing campaigns that resonate with regional audiences.
  • Development & Implementation of Franchise SOPs
    • Conduct regular audits and training sessions to ensure consistent adherence to Crystal Jade's standards.
    • Provide ongoing support to franchisees to drive operational excellence and customer satisfaction.
    • Maintain franchisee resource of training aids & marketing materials
  • Data Analysis
    • Work closely with Finance to ensure timely billings and collections from franchise markets
    • Updating & maintenance of existing franchisee data and databases
    • Reporting of sales data and analysis of P&L, product mix and compliance.
    • Developing Franchise model, structure, fees and compliance per industry trends and updates.
  • Stakeholder Collaboration & Brand Marketing
    • Collaborate closely with internal teams (Marketing, Operations, Procurement) and franchisees to facilitate successful franchise rollouts.
    • Develop go-to-market strategies that amplify brand visibility and establish a strong presence in new regions.
    • Function as the primary liaison between franchisees, corporate leadership, and other key stakeholders.
  • Strategic Alignment with the Chief Executive Officer (CEO)
    • Partner with the CEO to align franchise initiatives with Crystal Jade's broader growth objectives and business models.
    • Deliver regular performance updates, market insights, and actionable recommendations to inform strategic decision-making.
    • Support senior management on department's annual store expansion KPI and budget.
Requirements
  • Bachelor's degree in business, Management, International Business, or a related field.
  • 5 – 8 years of experience in franchise development, F&B, retail, or related fields.
  • Demonstrated success in launching franchises or expanding operations into new markets.
  • Competent in Microsoft Office Suite & Google forms
  • Exceptional negotiation, stakeholder management, and communication skills.
  • Strong analytical abilities, with a knack for interpreting market data and tailoring strategies to local contexts.
  • Entrepreneurial spirit with a passion for growing local F&B brands on the global stage.
  • Detail-oriented yet strategic, with the ability to balance day-to-day execution with long-term vision.
  • A collaborative team player who thrives in cross-functional settings.

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