Franchise Manager

5 days ago

Singapore Crystal Jade Full time

The role reports to the CEO and drives Crystal Jade's franchise and business partnership initiatives across new markets.

Responsibilities:

Franchise & Strategic Partner Acquisition

• Identify and onboard high-potential franchisees and strategic partners who align with Crystal Jade's brand ethos.

• Conduct thorough due diligence (financial, operational, cultural) to ensure partner suitability and long-term success.

• Maintain a robust pipeline of potential partners and foster strong relationships throughout the acquisition process.

• Contract negotiating and deal structuring.

• Manage Intellectual Properties of the brand globally and developing sustainable strategies in terms of trademark, licensing and copyrights application.

Market Expansion & Localization

• Maintain continual communication & positive working relationship with franchise markets

• Lead end-to-end market entry strategies, from initial research to execution, ensuring seamless localization of menus, branding, and operations.

• Collaborate with Culinary & Operations to adapt offerings to local tastes, preferences, and regulatory requirements.

• Collaborate with cross-functional teams to create tailored marketing campaigns that resonate with regional audiences.

Development & Implementation of Franchise SOPs

• Conduct regular audits and training sessions to ensure consistent adherence to Crystal Jade's standards.

• Provide ongoing support to franchisees to drive operational excellence and customer satisfaction.

• Maintain franchisee resource of training aids & marketing materials

Data Analysis

• Work closely with Finance to ensure timely billings and collections from franchise markets

• Updating & maintenance of existing franchisee data and databases

• Reporting of sales data and analysis of P&L, product mix and compliance.

• Developing Franchise model, structure, fees and compliance per industry trends and updates.

Stakeholder Collaboration & Brand Marketing

• Collaborate closely with internal teams (Marketing, Operations, Procurement) and franchisees to facilitate successful franchise rollouts.

• Develop go-to-market strategies that amplify brand visibility and establish a strong presence in new regions.

• Function as the primary liaison between franchisees, corporate leadership, and other key stakeholders.

Strategic Alignment with the Chief Executive Officer (CEO)

• Partner with the CEO to align franchise initiatives with Crystal Jade's broader growth objectives and business models.

• Deliver regular performance updates, market insights, and actionable recommendations to inform strategic decision-making.

• Support senior management on department's annual store expansion KPI and budget.

Experience & Requirement

  • Bachelor's degree in business, Management, International Business, or a related field.
  • 5 – 8 years of experience in franchise development, F&B, retail, or related fields.
  • Demonstrated success in launching franchises or expanding operations into new markets.
  • Competent in Microsoft Office Suite & Google forms
  • Exceptional negotiation, stakeholder management, and communication skills.
  • Strong analytical abilities, with a knack for interpreting market data and tailoring strategies to local contexts.
  • Entrepreneurial spirit with a passion for growing local F&B brands on the global stage.
  • Detail-oriented yet strategic, with the ability to balance day-to-day execution with long-term vision.
  • A collaborative team player who thrives in cross-functional settings.

Thank you for your interest in joining our team. We appreciate all applications; however, only shortlisted candidates will be contacted.

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