IT Service Delivery Lead

22 hours ago


Singapore Michael Page Full time

Join to apply for the IT Service Delivery Lead role at Michael Page Join to apply for the IT Service Delivery Lead role at Michael Page Global exposure and opportunities to work on cross-border projects Offers exposure to diverse projects and technologies Global exposure and opportunities to work on cross-border projects Offers exposure to diverse projects and technologies About Our Client Our client is a global MNC energy company and headquartered in Singapore. Job Description Deliver and manage IT services based on the service catalogue, ensuring timely solutions and project completion aligned with yearly plans and SLAs. Monitor IT service management processes, act as problem owner when needed, and advise management on service improvements and innovations to enhance customer satisfaction. Lead the team by setting performance targets, developing skills, providing guidance, and fostering growth through training and feedback. Build and maintain strong relationships with business stakeholders, end users, suppliers, and partners to optimize service delivery and stay aligned with business needs. Oversee contract finances, implement sourcing strategies, control budgets, and identify cost-saving opportunities. The Successful Applicant Bachelor's degree in IT or equivalent experience. At least five years' experience working in IT service delivery. Strong track record of consistently delivering IT services with a focus on continuous improvement. Ability to build and maintain relationships with business stakeholders and end users to ensure excellent service delivery and customer satisfaction. Relevant certifications such as ITIL Foundation, Lean Six Sigma, Microsoft Workplace, and leadership training are preferred. What's On Offer As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team. Contact: Winson Low (Lic No: R / EA no: 18C9065)Quote job ref: JN- Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065. Industries Oil and Gas, Mining, and Wholesale Furniture and Home Furnishings Referrals increase your chances of interviewing at Michael Page by 2x Sign in to set job alerts for "Service Delivery Lead" roles. Senior Solution Leader or Senior Delivery Lead SVP - Applications Development Delivery Lead - Flexcube (Hybrid)Manager/Senior Manager, Customer Services, NMC Service Delivery Manager (Customer Success / Post Sales)PMO Lead - Strategic Delivery & Governance (Singapore)Information Technology Service Delivery Manager Head, Continuous Improvement (Hub Performance & Operational Excellence)Mgr/ Senior Mgr/ Assistant Director, Service Design and Management Department 2Senior Manager/Associate Director (Procurement System)Queenstown, Central Singapore Community Development Council, Singapore 2 hours ago Asst/Section Manager, Cabin Services (Customer Experience)Service Delivery Director - System Integrator (SI) Environment T&T Manager - ETP As A Service/Opearate (Service Delivery Lead - SAP) - MY/SG Techno-Functional Delivery Lead (Financial Services) Senior Manager (Thai Speaking)Head of Client Services and Operations - ASEAN & North Asia We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr



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