Senior Customer Service Executive

1 week ago

Singapore Gulf Asia-Pacific Full time

Senior Customer Service Executive (Japanese Speaking)Manage the end-to-end order fulfilment process, from order receipt to delivery and invoicing. Ensure accuracy in processing customer purchase orders, sales contracts, and related documentation. Monitor order status proactively and keep customers updated on delivery timelines. Customer Relationship Management Act as the first point of contact for customers, addressing inquiries, complaints, and service issues. Build strong relationships with key accounts and distributors to enhance customer satisfaction. Collaborate with sales and supply chain teams to align customer needs with plant capability. Logistics & Coordination Coordinate with production planning, warehouse, and logistics teams to ensure on-time delivery (OTIF). Track shipments, resolve transport issues, and ensure all export/import documentation complies with regulatory requirements. Liaise with freight forwarders and third‐party logistics providers when needed. Reporting & Process Improvement Prepare regular reports on customer service KPIs such as OTIF, order accuracy, and complaint resolution. Support continuous improvement initiatives to streamline order management and enhance customer satisfaction. Assist in developing and implementing standard operating procedures for customer service excellence. Key Skills and Personal Attributes Diploma/Degree in Business, Supply Chain, or related field. 4–7 years of experience in customer service, preferably in lubricants, chemicals, or FMCG industries. Experience in order management, exports/imports, and documentation (e.g., LC, shipping, customs). Strong knowledge of ERP systems (SAP/Oracle or equivalent) and Microsoft Office. Excellent communication and interpersonal skills. Ability to work independently under pressure and manage multiple priorities. Proficiency in Japanese language (written and spoken) – advantage for regional coordination and communication. #J-18808-Ljbffr

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