Customer Service Executive

6 days ago

Singapore LIXIL Full time

Role Objective Ensure a high level of Customer Experience. The incumbent will be the first point of contact for all clients who step into LEC (LIXIL Experience Center). They will provide brand introduction, promote services, acquire sign‐ups, and tailor visits to client needs. The CSE manages service enquiries via phone and email, ensuring timely, satisfactory responses, and maintains showroom reception area. Location: Asia, Singapore Company: LIXIL International Pte Ltd Employment type: Full Time (Not remote)Appointment due by 30 September 2025Key Responsibilities Deliver high level of Customer Experience in a showroom setting. Excellent presentation and oratory skills. Provide exceptional customer service and manage client journey. Handle customer inquiries and complaints professionally to ensure satisfaction according to Lixil Brand Standards. Excellent persuasive and marketing skills. Actively organize and manage the showroom reception area. Ensure all client enquiries (F2F, phone, email) are handled professionally and timely. Execute store opening and closing processes according to SOP. Collaborate with other departments to ensure customer satisfaction. Monitor processes and procedures to adhere to company standards and policies. Assist in preparing weekly/monthly sales and traffic data. Assist in executing promotional campaigns and marketing initiatives. Accomplish other reporting tasks or KPIs as assigned by the Manager. Job Specifications High school diploma or equivalent; Nitec/Higher Nitec acceptable. Minimum of 3-5 years of experience in a customer‐facing role. Strong customer engagement; ability to address clients professionally. Excellent interpersonal and communication skills. Ability to work in a fast‐paced environment and handle multiple responsibilities effectively. Strong problem‐solving skills and commitment to customer satisfaction. Proficiency in SAP, Microsoft Office, and POS system. Attributes Customer-focused with a passion for service excellence. Strong organizational and multitasking skills. Adaptability; ability to thrive in a fast‐paced environment. Effective communication and conflict resolution skills. High level of integrity and accountability. Seniority level Mid‐Senior level Job function Other (Industries: Manufacturing)#J-18808-Ljbffr

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