Assistant Manager, Experience Design, CXD

4 days ago

Singapore Ministry of Manpower Full time

What the role is: This traineeship is with the Service Planning, Design & Development team with the Customer eXperience Department. CXD leads MOM’s service excellence efforts to provide accessible, trusted and customer-centric services. By leveraging technology, data, and customer insights, CXD designs customer‐centric touchpoints to achieve high first contact resolution, through digital-first but not digital only. We strongly promote the use of our eServices and our website to enable customers to enjoy maximum convenience. What you will be working on: Support the conduct of user research and experiments to derive customer insights, product/experience positioning and strategies, including creating customer artefacts such as customer journey maps Leverage data to enhance problem definition, size problems, and set success targets Support the design of prototypes and test interventions, measure and quantify results for the purpose of scaling impact Help to establish research ops, including sound and efficient protocols to recruit and incentivize research participants and document protocols What we are looking for: Good understanding of statistical analysis, inference and experimental design Keen interest in improve service delivery in the public service Some knowledge of /experience in cognitive science, psychology or information science Excellent communication skills and empathy for MOM customers Discipline and self-motivated Strong analytical and problem‐solving skills About Ministry of Manpower Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore. #J-18808-Ljbffr

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