Executive Assistant

**Duties**:
The primary purpose of this position is to provide high-level administrative support to the Customer Experience Directorate (CXD) management and staff, and acting as a liaison to external contacts.

Duties performed:

- Serving as the primary CXD management point of contact for internal and external stakeholders.
- Planning, organizing, and coordinating executive outreach and external relations efforts.
- Arranging complex and detailed calendars, travel plans, itineraries, and agendas for Leadership in the organization.
- Drafting reports, responses to inquiries/tasks, award citations, and prepares oral and written communications.
- Developing, devising, and analyzing internal administrative policies, procedures, procedures, and processes of the Customer Experience Directorate (CXD).
- Analyzing operational trends and compiling data for top level managers.
- Scheduling and preparing briefing materials for high level meetings.
- Managing and maintaining the calendar engagements of the Customer Experience Directorate (CXD).

**Requirements**:
**Conditions of Employment**:

- You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
- Complete the initial online assessment and USAHire Assessment, if required
- One-year probationary period may be required.
- A pre-employment drug test will be required.
- DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
- All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
- License required: No
- Pre-employment physical required: No
- This is a non-bargaining unit position.
- Permanent Change of Duty Station (PCS) Expenses will not be paid.
- **Promotion Potential**: This position is at the full performance level.
- **Travel**: Work may occasionally require travel away from the normal duty station on military or commercial aircraft.
- **Irregular Duty Hours**: The employee may be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays and/or overtime, and/or 24/7 shift schedules, and/or on-call and standby duty status.
- **Alternate Duty Location**: Work may require relocation to an alternate work site for various lengths of time to meet operational requirements.
- **Shift Work**: May be required to work in shifts on a rotational basis in support of 24 hour operations.

**Qualifications**:
**Specialized Experience**:
**GS-12**: Applicant must demonstrate one full year of specialized experience comparable in scope and responsibility to the GS-11 level in the Federal service (obtained in either the public or private sectors) performing the following duties:
- Negotiating and coordinating executive meetings to interact with external and internal management officials; **and**
- Planning and organizing studies or projects that improve organizational operations and efficiency; **and**
- Communicating with senior officials and Executives from other organizations; **and**
- Leading and improving administrative operations within an organization.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. **Only the first five pages of your resume will be used to make an eligibility/qualifications determination.**

**NOTE**: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

**Education**:
This job does not have an education qualification requirement.

**Additional information**:
**Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final job offer to onboard, please complete the onboarding forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.**

**Background Investigation**: To ensure the accomplishment of its mission, the Department of Homeland Security (DHS) requires each and every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully complete a background investigation for a Public Trust as a condition of placement in this Non-Sensitive position. This review includes financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or po