Experience Design Manager

Experience Design Manager-23000449

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

**TITLE**:UX Manager (International - JAPAC)**

International - NetSuite GBU

**LOCATION**: Must be living in or willing to relocate to Singapore

**We Are**:
A world-wide team of UX designers and researchers pursuing innovative ways of building user-centered solutions that scale from the small business to multi-nationals:

- We work using Agile methodologies and MVP approaches.
- We proudly practice Design Thinking and iterate our solutions based on customer feedback and technical feasibility.
- At NetSuite, we think out of the box and spend a lot of time brainstorming.
- The greatest and simplest solutions come from the group effort.
- We move forward by bridging Experience Design with Product Management and Engineering at every step.

Do you want to have strategic influence as a leader of our design team in Asia?

Do you want to use research to inform design direction at an early stage by bringing users into the design process?

Do you want to interact with customers on a regular basis and be an advocate for the customer?

**Then this position may be for you**

**What We’re Looking For**

We’re looking for a talented Manager of User Experience to join our company office in Singapore and regional hub, working collaboratively with a team of International Product Managers and UX Designers spread worldwide. You will be joining the team that is leading some of the key product initiatives for the company; a global product that feels local, as well as support key development initiatives within the region

**What you'll Do**

As a senior member of the International Experience Design team, you will expand efforts to collaborate with customers and help shape the ideal end-user experience for customers in the JAPAC region - focusing on Australia, New Zealand, Japan, Singapore, Philippines, & India.

You will work closely with product teams, and user experience professionals to understand their learning objectives, and develop appropriate activities to achieve those goals. You will also provide end-user expertise, user research, & review existing customer enhancement requests and NPS feedback, as well as understanding and interpreting usage metrics to help teams produce elegant, intuitive and optimal designs. Your research findings and analysis will lead to actionable recommendations.

You will:

- Lead a team of talented UX designers and researchers based in Singapore and India, while being part of the larger global Experience Design organization.
- Work closely with the JAPAC leadership in product management, engineering, support & sales teams to understand local customer needs and process & collectively deliver great ‘local’ NetSuite experience to our users in the region
- Be an evangelist for good user experience with the regional product teams
- Manage and prioritize multiple projects of varying timelines, degrees of complexity and scope.
- Demonstrate a passion for good user experience design and foster a culture of collaboration and continuous improvement within the team
- Provide guidance on design and research process, feedback and support, and career development.
- Ensure high-quality design and research deliverables by the team that communicate good UX design solutions.

**Qualifications/Skills**:

- Degree in Product/Industrial Design, Human Factors, Human Computer Interaction or related field, or equivalent professional experience.
- Minimum 5 years working in the field of UX/UI design.
- Minimum 3 years of proven managerial experience in a design environment.
- Experience working with remote team members and employees.
- Experience planning and executing different types of research with customers.
- Strong leadership qualities that enable you to lead cross-functional teams and third-party partners when needed.
- Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver
- Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.
- Online portfolio demonstrating experience producing sketches, wireframes, mock-ups, prototypes, task-flows and other design deliverables.
- Outstanding written and verbal communication skills. Strong analytical and presentation skills.
- Nice to have: Internationalization and Localisation UX experience - especially in Asia.
- Agile Development experience a plus.

**Why NetSuite?**

One word — **Transformation**.

At NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers.
We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system