Sales Admin

21 hours ago


Ubi, Singapore PERSOL Full time

Description Responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.Responsibilities A. Relationship Management: Establish good working relationships with key customersMaintain contact details with customersSupport business reviews with customersConduct regular telephone/Teams calls with customersEstablish and maintain customer price updates & price file managementConduct regular reviews of customer margin to maintain profitability B. Order Management: Part number creationObtain up-to-date forecast information for key customersProcess customer orders and ensure orders are progressed to support requirementsAdvise customer delivery dates on their Purchase OrdersAnalyze customer schedules to ensure stock availabilitySupport customer returns and raise credits as requiredProcessing certification for spot ordersCustomer declarations (export) and creation of commercial invoicesCreation and management of customer kitsCreation of work orders for parts to be sent to platters, liaising with warehouse for despatch/receiptLiaising with warehouse to ensure orders are despatched on time to your customersSupport AR department when needed to ensure outstanding invoices are paid C. Drive Growth: Work with customers to solicit opportunities for growthHandle Request For Quotations (RFQ) from customersCollaborate with sourcing department to establish optimal solutions to secure growthNegotiate with customers establishing pricing and lead times D. Other Duties: Support the preparation of annual budgetsKanban/VMI set up and maintenance of Master FileRegular Kanban/VMI reviews with key customers to identify any increase/decrease in usage, identify End of Life (EOL) parts and determine when parts become excessAny other duties as defined by management Interested candidates can apply by submitting their CV through the official PERSOLKELLY job application platform – GO Mobile. #J-18808-Ljbffr


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