L1 Production Support

1 day ago

Singapore Tech Aalto Pte Ltd Full time

Role: L1 Production Support Engineer for VisionPLUS 10 (Flex)

Role Summary- L1 Production Support Engineer for VisionPLUS 10 (Flex)

The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS 10 modules.

This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations.

Overview

The L1 Production Support Engineer is accountable for monitoring, triaging, and resolving first-level issues across VisionPLUS 10 modules, including batch job monitoring, incident handling, and escalation coordination with L2/L3 teams.

Key Responsibilities

  • Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets.
  • Provide quick fixes and workarounds for known issues.
  • Maintain SOP documentation and knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2/L3 teams.
  • Coordinate with development, infrastructure, and vendor teams.
  • Support monthly release deployments and patching activities. Prepare RCA and incident reports.
  • Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
  • Assist with routine tasks such as password resets,

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