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L1 Production Support

2 weeks ago

Singapore IOTALENTS PTE. LTD. Full time
Roles & Responsibilities Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system-related applications. To coordinate and support infrastructure maintenance activities To manage implementations of new application releases, adhere to the best practices of the release management process. To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security, and Change teams, to provide seamless support for the business. To manage Production issues by responding promptly in accordance with the Service Level Agreement with the Business. To enhance the existing support process to maintain/improve service level & quality.

Qualifications:

1-3 years of experience in IT production support, preferably in banking or financial services. Basic understanding of