L1 Production Support

1 week ago

Singapore IOTALENTS PTE. LTD. Full time
Roles & Responsibilities
  • Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system-related applications.
  • To coordinate and support infrastructure maintenance activities
  • To manage implementations of new application releases, adhere to the best practices of the release management process.
  • To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security, and Change teams, to provide seamless support for the business.
  • To manage Production issues by responding promptly in accordance with the Service Level Agreement with the Business.
  • To enhance the existing support process to maintain/improve service level & quality.

Qualifications:

  • 1-3 years of experience in IT production support, preferably in banking or financial services.
  • Basic understanding of payment systems, transaction flows, and banking operations is highly desirable.
  • Familiarity with ticketing tools and monitoring tools.
  • Good problem-solving skills and ability to work under pressure in a fast-paced environment.
  • Strong communication skills with the ability to liaise effectively across teams.
  • Knowledge of incident management processes is a plus.
  • Diploma and above in Computer Science, Information Technology, or a related field.
  • Need to support including night shift, weekends, and public holidays:

Shift Timing (8-hour shift will be subjected to change to 12 12-hour shifts, eg, work 3 days and rest 4 days, and vice versa)

  1. Morning shift 6 am to 3 pm
  2. General shift 9 am to 6 pm.
  3. Afternoon shift 2 pm to 11 pm
  4. Night shift 10 pm to 7 am.
Tell employers what skills you have

Oracle
Ticketing
Release Management
Scripting
Unix
Information Technology
Service Level
SQL
Application Support
Communication Skills
Banking
Java
Linux
Financial Services
Incident Management

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