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L1 Production Support-CDN

3 weeks ago

Singapore Unison Consulting Pte Ltd Full time

Base pay range

SGD36,000.00/yr - SGD48,000.00/yr

Responsibilities

  • Provide L1 production support for 24x7 on corporate internet banking / CDN / monitoring system related applications
  • Coordinate and support infrastructure maintenance activities
  • Manage implementations of new application releases; adhering to the best practices of the release management process
  • Collaborate with Peer Application Teams, Infrastructure, Vendors, Security and Change teams to provide seamless support for the business
  • Manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business
  • Enhance existing support processes to maintain or improve service level and quality

Requirements

  • Good experience in IT production support, preferably in banking or financial services
  • Basic understanding of