IT Production Support Specialist

2 weeks ago


Singapore beBeeProductionSupport Full time $4,000 - $8,000
Job Title: L1 Production Support

We are seeking a highly skilled and dedicated individual to fill the role of L1 Production Support. As a key member of our team, you will be responsible for providing top-notch support for 24x7 on corporate internet banking / CDN / monitoring system-related applications.

Key Responsibilities:
  • Provide timely and effective support for infrastructure maintenance activities
  • Coordinate and manage implementations of new application releases, adhering to best practices of the release management process
  • Work closely with various partners such as Peer Application Teams, Infrastructure, Vendors, Security, and Change teams, to provide seamless support for the business
  • Manage Production issues by responding promptly in accordance with the Service Level Agreement with the Business
  • Enhance the existing support process to maintain/improve service level & quality

Qualifications:

  • 1-3 years of experience in IT production support, preferably in banking or financial services
  • Bachelor's degree in Computer Science or related field
  • Basic understanding of technology infrastructure and software development lifecycle


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