L1 Production Support

5 days ago


Singapore Unison Group Full time $104,000 - $130,878 per year

We are seeking an L1 Production Support Analyst with strong Unix and SQL skills to provide first-level monitoring, troubleshooting, and support for critical applications. The ideal candidate should have a basic understanding of IT production environments and be willing to work in a shift-based support model.

Responsibilities
  • Monitor application alerts, jobs, and system health.
  • Provide first-level investigation and resolution of incidents.
  • Escalate issues to L2/L3 teams as required.
  • Execute basic Unix commands and SQL queries for issue diagnosis.
  • Document incidents, solutions, and operational procedures.
  • Ensure adherence to SLA and timely communication with stakeholders.
Requirements

Good experience of Unix/Linux commands.

Ability to write and execute basic SQL queries.

Strong analytical and troubleshooting skills.

Willingness to work in a 24x7 shift support environment.

Good communication and coordination skills.


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