L1 Production Support Engineer

2 days ago

Singapore RP INTERNATIONAL RESOURCES PTE. LTD. Full time $60,000 - $120,000 per year

Are you looking to expand your career in financial technology support? We are seeking a motivated L1 Production Support Engineer to join our team in Singapore for a 3-month contract role. This position offers the opportunity to work with leading payment and card processing technologies in a dynamic environment.

In this role, you will be the first line of support for VisionPLUS 10 (Flex) applications. You will monitor system operations, handle incident triage, and provide quick resolutions to common issues while collaborating closely with escalation teams to ensure seamless system performance.

Key Responsibilities:

  • Monitor system alerts and batch jobs related to VisionPLUS 10 (Flex).
  • Perform daily system health checks across modules such as CMS, FAS, TRAMS, ITS, and more.
  • Conduct initial triage of incidents and service requests.
  • Provide quick workarounds and fixes for recurring issues.
  • Document standard operating procedures (SOPs) and maintain a knowledge base.
  • Escalate complex issues to L2/L3 teams when required.
  • Collaborate with development, infrastructure, and vendor teams.
  • Support deployment activities, monthly releases, and patching.
  • Prepare incident reports and root cause analysis documentation.
  • Assist with user requests such as password resets, account unlocks, and basic configuration updates.

Qualifications:

  • 2–5 years of relevant experience in L1 production support, ideally within banking or payment systems.
  • Strong foundational knowledge of VisionPLUS 10 (Flex) and its core modules.
  • Hands-on experience with JCL, COBOL, VSAM, and CICS.
  • Exposure to Micro Focus (Flex) environments – Linux basics, WinSCP, PuTTY, DMC, and job schedulers.
  • Familiarity with SQL/DB2 and log analysis (advantageous).
  • Experience with ITSM tools such as ServiceNow or Remedy.
  • Understanding of ITIL practices (preferred).
  • Excellent communication skills and customer service orientation.

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