Call Centre Associate

Roles & ResponsibilitiesAccessible working location Opportunities for professional development Good overall company benefitsAs an Call Centre Associate, you will be responsible for the following duties:Handle a high volume of inbound calls and respond to inquiries. Manage booking requests through online scheduling platforms. Schedule appointments and...

Roles & ResponsibilitiesJob Scope:Answers incoming and outgoing calls in a timely manner and in accordance with the policy. Maintains confidentiality of caller and information as directed. Directing calls to internal and external stakeholders. Updating of contact details and relevant information into the Call Centre Enquiry System. Handling and...

Roles & ResponsibilitiesJob Scope:Answers incoming and outgoing calls in a timely manner and in accordance with the policy. Maintains confidentiality of caller and information as directed. Directing calls to internal and external stakeholders. Updating of contact details and relevant information into the Call Centre Enquiry System. Handling and resolving...

Job DescriptionThis is an exciting opportunity for a highly motivated and organized individual to join our team as a Call Centre Officer. The successful candidate will be responsible for handling customer inquiries, resolving complaints and providing excellent customer service. We are looking for someone who is able to multitask, has excellent communication...

Roles & ResponsibilitiesReports to Contact Centre Team LeadHandle customer service hotline and provide first level of supports from OMNI ChannelsResolve customer queries efficiently and escalate problems/issues promptly.Follow Standard operating procedures closely.Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE 'O'...

Roles & ResponsibilitiesAbout Us:We're seeking dedicated individuals to join our team as Call Centre Associates. As a vital part of our organization, you'll be responsible for handling inquiries via emails and inbound calls, resolving issues, and providing exceptional customer service. If you're passionate about helping others and thrive in a fast-paced...

Roles & ResponsibilitiesResponsibilities: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be...

Roles & ResponsibilitiesResponsibilities: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be...

Roles & ResponsibilitiesReports to Contact Centre Team LeadHandle customer service hotline and provide first level of supports from OMNI ChannelsResolve customer queries efficiently and escalate problems/issues promptly.Follow Standard operating procedures closely.Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE...

Roles & ResponsibilitiesReports to Contact Centre Team LeadHandle customer service hotline and provide first level of supports from OMNI ChannelsResolve customer queries efficiently and escalate problems/issues promptly.Follow Standard operating procedures closely.Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE...

Roles & ResponsibilitiesJob Details:Working days: Mon - Fri (office hours) Work location: Clarke Quay / Novena (work in office) Salary: UP to $3,300 per month Contract duration: till Dec 2025 (Renewable depending on performance and project) Able to start work immediately or within 1 month notice periodResponsibilities:Conduct outbound calls & site visit...

Roles & ResponsibilitiesDuration: 6 months (To Start 3rd March) Salary: $13/ hr Working Hours: 5 days office hours Location: Ubi Job Scope: - Act as the first point of contact for the customers- Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction- Provide satisfactory...

About the PositionWe are seeking a highly skilled CALL CENTRE AGENT to join our team at Evo Outsourcing Solutions.As a Call Centre Agent, you will be responsible for handling customer calls in a professional and efficient manner. This includes responding to customer enquiries, resolving issues, and providing solutions to meet their needs.Key responsibilities...

Key ResponsibilitiesThe Call Centre Representative will be responsible for ensuring the accuracy and integrity of data in our databases and information systems.The key responsibilities of this role include:Inputting, updating, and verifying data;Managing VIP and selected call lists;Assisting in the preparation of outbound call lists for our call...

Roles & ResponsibilitiesYou will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and assistance to callers when required. In addition, you will handle the feedbacks from patients and...

We are seeking a highly skilled and experienced Call Centre Representative to join our team at Mind Stretcher Education. In this role, you will be responsible for providing world-class customer service to our students and parents.We are committed to delivering exceptional customer experiences, and we are looking for someone who shares our vision and passion...

Roles & ResponsibilitiesJob Scope: Answers incoming and outgoing calls in a timely manner and in accordance with the policy. Maintains confidentiality of caller and information as directed. Directing calls to internal and external stakeholders. Updating of contact details and relevant information into the Call Centre Enquiry System. Handling and...

Roles & ResponsibilitiesJob Scope: Answers incoming and outgoing calls in a timely manner and in accordance with the policy. Maintains confidentiality of caller and information as directed. Directing calls to internal and external stakeholders. Updating of contact details and relevant information into the Call Centre Enquiry System. Handling and...

Key Responsibilities: Support the Call Centre Manager in driving performance and ensuring service quality across all call centres by conducting call and email audits, as well as analyzing patient feedback. Identify tasks and processes that can be improved or automated by leveraging technology, focusing on improving efficiency and productivity. Drive the...

Roles & ResponsibilitiesManage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information Identify and escalate cases to senior colleagues Conduct administrative tasks and ensure client needs are followed through Any other duties assigned from time to...