Leader, Renewal Specialists

24 hours ago

Singapore Cisco Systems Full time

Leader, Renewal Specialists - Security

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  • Location:Singapore, Singapore

  • Alternate LocationSydney

  • Area of InterestCustomer Experience

  • Job TypeProfessional

  • Technology Interest*None

  • Job Id

Meet the Team

The CX (Customer Experience) Renewals team is one of Cisco's fastest growing customer engagement teams and is a talent engine for Cisco CX and GTM. With diverse and motivated professionals that consistently deliver profitable growth. We serve our customer life-cycle through a series of selling motions to drive higher value and an efficient experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better. You will discover a creative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. Our teams adapt quickly to respond to market changes and are all highly encouraged to give back to our local communities.

Your Impact

Customer Experience is driving rapid transformation of the customer success and renewal experience across Cisco, our customers, and partners. You will need to have validated experience and desire to work in a dynamic and fast paced environment. You will have confirmed experience and commensurate business results leading a diverse multi-national Renewals, Sales or Customer Experience team. You have shown success building and training a motivated team and customer focused culture. You have the presence and ability to communicate optimally with customers, partners, internal teams and executive leadership. You will serve as liaison to the Security Business Unit with regards to renewal performance, strategy development and GTM models.

Core Responsibilities

  • Hire, develop and retain top renewal-sales talent

  • Drive team disciplines, performance and performance insights, leading to continuous improvement

  • Provide mentorship and expertise to the team in the day-to-day management of

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