Manager, patient relation services
4 days ago
Job Responsibilities To plan, develop and implement the organizational strategy and framework for patients relations and positive experience in the patients' journey of care. To oversee and be responsible for the communications and patients relations matters of the organisation, through befriending and building a strong rapport with the patients and their family. To collaborate with HODs and line staff to operationalize the patients experience strategy. To provide expertise and resources in educating the HODs and line staff in the philosophy and techniques of patients experience improvement. To set benchmarks/targets for evaluating the effectiveness of the patients relations services and programmes for the purpose of continuous improvement. 1) Patients Relations Engagements To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards. To be the point person of the hospital for the patients and their family. To implement workflow to ensure a positive experience at every touch point with patients and their family. To identify caregivers stress and discern sensitive issues and offer counsel/suggestions to solve the problem or to handle the situation. In any crisis situation to advise and support the HOD and the staff on the appropriate approach and action to be taken to diffuse anger and tension, at the same time relate to the patient and his/her family to offer empathy and counselling, where necessary, to calm the situation. Offer practical solutions and support to the patient and the family where caregiver stress has been identified. Identify and assist/support staff and HODs who are struggling with patients relations and communication issues. To supervise, train and mentor the team of Ward Ambassadors who are part of the Patients Relations Team. To review and assist in handling feedback received through the Patients Feedback Form with appropriate (verbal/written) responses. 2) Patients Experience Programmes To work with Corporate Communications, Pastoral Care Services and Nursing in organizing patients engagement events. To develop programmes and events to promote patients engagement and improve patients experience. 3) Family/Caregivers Engagement To proactively identify caregivers' stress and engage caregivers in conversations for the purpose of offering empathy and support, solutions and resources that will enable them to cope better. To collaborate with external agencies like Caregivers Alliance in supporting the caregivers and post discharge follow up. 4) To participate in ward processes relevant to patients relations and experience, for example, to sit in the PCC to lend support to the discharge planning of patients where caregiver's stress may be an issue. Secondary Responsibilities To provide training in dementia care to staff as well as to caregivers. To carry out duties and responsibilities that may be assigned from time to time. Job Requirements Diploma/Degree or training in public relations, communications and counselling. Preferably has relevant working experience in hospitality or public relations or caregiver support and counselling. Minimum 5 years relevant experience in a managerial role. Is independent, dependable, self-motivated, creative, warm, outgoing and has good interpersonal relationship skills. Is strong in public relations and client experience or in areas of support and counselling. Has good organisational ability, is resourceful and is able to carry out positive communications and rapport building to enhance patients' experience of the hospital services. Is mature in disposition, to be able to cope with changes and demanding situations. Is able to discern sensitive issues and offer reasonable guidance/suggestions to solve the problem or handle the situation. Is resilient, calm and exercises sound judgement so as to overcome a crisis situation and prevent/minimise any negative impact on the organisation's image and staff morale. We regret that only shortlisted candidates will be notified. Interested applicants please send your updated resume to . Noga Lim Wei Loong Registration Number: R1329872EA License Number: 10 C3804People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705 Required Skills: Working Experience, Resume, SIT Philosophy, Nursing Registration, Public Relations, Continuous Improvement, LTD Strategy Planning, Communication, Training #J-18808-Ljbffr
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Manager, patients relations service
4 days ago
Singapore People Profilers Full timeOur client is a well-known Healthcare group Stable work environment Stable job progression Job Summary To plan, develop and implement the organizational strategy and framework for patients relations and positive experience in the patients' journey of care in Hospital. To oversee and be responsible for the communications and patients relations matters of...
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Manager, Patient Relations
2 weeks ago
Singapore UPPER SPRING CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesWe are assisting our client, an established hospital group, to search for an experienced manager for patient relations service.Responsibilities To establish contact with patients and their families at the point of referral or upon admission to the wards. To be the point person of the hospital for the patients and their families. To...
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Manager, Patient Relations
4 months ago
Singapore UPPER SPRING CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesWe are assisting our client, an established hospital group, to search for an experienced manager for patient relations service.Responsibilities To establish contact with patients and their families at the point of referral or upon admission to the wards. To be the point person of the hospital for the patients and their families. To...
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Manager, patient relations
3 weeks ago
Singapore ALLIED SEARCH PTE. LTD. Full timeReputable Healthcare Organization Good career exposure and opportunity Accessible working location As a Manager, Patient Relations, you will be responsible for the following duties: Engage with patients and families during referrals or admissions. Act as the primary point of contact for addressing patient concerns. Ensure a positive patient journey by...
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Singapore This is an IT support group Full timeJob Summary To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in St Andrew’s Community Hospital. To oversee and be responsible for the communications and patients’ relations matters of St. Andrew's Community Hospital, through befriending and...
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Patient Experience Manager
4 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob DescriptionWe are seeking an experienced Patient Experience Manager to lead our efforts in improving patient relations and satisfaction. This is a unique opportunity to work with a dynamic team at RECRUIT EXPRESS PTE LTD.About the RoleThis position will be responsible for developing and implementing strategies to enhance patient experience, build strong...
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Manager, Patient Relations Services
3 weeks ago
Singapore JOBSTUDIO PTE. LTD. Full timeRoles & ResponsibilitiesThe Manager, Patient Relations Services will be responsible for developing and implementing the organisational strategy and framework for enhancing patient experiences within the hospital. This role will oversee all communications and patient relations matters, working closely with Head of Departments and line staff to operationalise...
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Manager, Patient Relations Services
2 weeks ago
Singapore JOBSTUDIO PTE. LTD. Full timeRoles & ResponsibilitiesThe Manager, Patient Relations Services will be responsible for developing and implementing the organisational strategy and framework for enhancing patient experiences within the hospital. This role will oversee all communications and patient relations matters, working closely with Head of Departments and line staff to operationalise...
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Manager, patient relations
2 months ago
Singapore ALLIED SEARCH PTE. LTD. Full timeGood career exposure and opportunity Accessible working location Community Healthcare settings As a Manager, Patient Relations (Community Settings), you will be responsible for the following duties: Main Responsibilities: Planning, developing and implementing strategies for improving patient relations and experiences. Overseeing communications and fostering...
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Manager, patient relations/service quality
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Singapore RECRUIT EXPRESS PTE LTD Full timePrincipal Responsibilities 1) Patients Relations Engagements To establish contact with patients and their family (next-of-kin or spokesperson or designated caregiver) at the point of referral (hospital tour) or upon admission to the wards. To be the point person of the hospital for the patients and their family. To implement workflow to ensure a positive...
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Manager, patient relations
2 months ago
Singapore ALLIED SEARCH PTE. LTD. Full timeReputable Healthcare Organization Good career exposure and opportunity Accessible working location As a Manager, Patient Relations, you will be responsible for the following duties: Establish contact with patients and families at referral or admission. Serve as the primary liaison for patient concerns. Ensure positive experiences at all touchpoints and...
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Patient Service Ambassador
4 weeks ago
Singapore PARKWAY HOSPITALS SINGAPORE PTE. LTD. Full timeJob SummaryWe are seeking a Patient Service Ambassador to join our team at Parkway Hospitals Singapore Pte. Ltd.About the RoleThis is an excellent opportunity for a customer-focused individual to make a meaningful difference in the lives of patients and their families.About the JobPatient Service Ambassadors perform various customer service duties according...
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Patient Services Representative
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Singapore NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Associate to join our team at the National University Hospital (Singapore) PTE LTD.About the RoleThe Patient Service Associate is responsible for providing exceptional patient service, ensuring seamless communication with patients, and maintaining a clean and organized work...
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Healthcare Patient Relations Manager
3 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & ResponsibilitiesResponsibilites: To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients...
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Healthcare Patient Relations Manager
4 months ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & ResponsibilitiesResponsibilites: To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care To oversee and be responsible for the communications and patients’ relations matters of through befriending and building of a strong rapport with the patients...
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Singapore ALLIED SEARCH PTE. LTD. Full timeReputable Healthcare Organization Good career exposure and opportunity Accessible working location As a Manager, Patient Relations, you will be responsible for the following duties: Engage with patients and families during referrals or admissions. Act as the primary point of contact for addressing patient concerns. Ensure a positive patient journey by...
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Patient Relations Manager
4 weeks ago
Singapore UPPER SPRING CONSULTING PTE. LTD. Full timeJob OverviewWe are seeking an experienced Patient Relations Manager to join our team at Upper Spring Consulting PTE. LTD. This role will play a crucial part in ensuring that patients and their families have a positive experience throughout their journey with our hospital group.Job SummaryThe ideal candidate will have a strong background in public relations,...
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Patient relation officer
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Singapore Q&M Dental Group Full timeDental Executive (SG Diploma Graduates only) The Dental Executive Trainee Program is a leadership development program that seeks to groom motivated individuals to take on key positions in clinic operations. Prepares a working space in a dental facility for dental procedures. Assists dental surgeon(s) in all forms of dental treatment. Ensures smooth clinic...
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Patient Service Specialist
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Singapore TAN TOCK SENG HOSPITAL PTE LTD Full timeRole SummaryThis position is a critical role in delivering exceptional frontline services to patients at Tan Tock Seng Hospital. As a Patient Service Associate, you will be the first point of contact for patients, handling admissions and discharges, appointment scheduling, and patient record management.
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Patient Service Associate
3 weeks ago
Singapore WECRUIT PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking Patient Service Officers who are deeply committed to the healthcare sector and wish to contribute to enhancing patients' lives. This role involves delivering exceptional non-clinical patient care at our cancer centers, requiring strong interpersonal skills to interact with both patients and doctors.Key Responsibilities:...
